At St. Luke’s, we pride ourselves on fostering a workplace culture that values diversity, promotes collaboration, and prioritizes employee well-being. Our commitment to excellence in patient care extends to creating an environment where our team can thrive both personally and professionally. With opportunities for growth, competitive benefits, and a supportive community of colleagues, St. Luke’s is truly a great place to work.
What You Can Expect:
The Patient Financial Navigator works closely with patients to guide through the financial care application process ensuring the organization meets & maintains regulatory requirements. This role ensures that patients receive the financial assistance they need to access healthcare, while also maintaining accurate & compliant billing processes.
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Screens patients to make the determination of eligibility for internal assistance programs and foundation funds. Assist with application processes and documentation. Communicates eligibility outcomes.
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Assist patients with billing support, by helping patients set up payment plans, explore options, and address billing concerns with clear explanations.
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Collaborate with revenue cycle teams to resolve discrepancies related to financial assistance & patient accounts.
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Applies pharmaceutical funding to applicable patient balances, processes the payment to reconcile the account.
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Makes calls to patients to gather sufficient information to obtain to process financial assistance applications or foundation fund access.
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Acts as a liaison between the patients, physicians, patient clinics, centralized billing office, and.
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Solves problems of limited complexity and refers more complex issues to higher levels.
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Other duties and responsibilities as assigned.
Qualifications:
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Education: High school diploma or equivalent
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Experience: 1 year relevant experience
