Position Summary
We are seeking a motivated, energetic, and customer-focused Customer Service & Sales Representative to join our medical wear and scrub store team. This individual will play a key role in creating an exceptional shopping experience for healthcare professionals while supporting sales growth, inventory management, and social media marketing efforts. The ideal candidate is highly organized, sales-driven, tech-savvy, and comfortable managing multiple responsibilities in a fast-paced retail environment.
Key Responsibilities
Customer Service & Sales
- Greet and assist customers in a friendly, professional manner.
- Provide product recommendations based on customer needs, sizing, style and fit, and brand preferences.
- Process sales transactions accurately using the point-of-sale system.
- Handle customer inquiries, exchanges, returns, and special orders.
- Build relationships with customers and promote customer loyalty.
- Meet or exceed individual and store sales goals.
Social Media Management
- Create, schedule, and post engaging content on Facebook, Instagram, TikTok, and other social media platforms.
- Photograph merchandise, promotions, and new arrivals.
- Respond to messages, comments, and customer inquiries on social media.
- Develop marketing campaigns to increase brand awareness and drive store traffic.
- Monitor social media performance and suggest improvements.
Inventory Management
- Receive and process incoming merchandise shipments.
- Maintain accurate inventory records and stock levels.
- Conduct regular inventory counts and audits.
- Organize stockroom and ensure merchandise is properly displayed.
- Identify fast-moving and low-stock items and communicate reordering needs.
- Assist with merchandising and seasonal product displays.
Store Operations
- Maintain a clean, organized, and professional store environment.
- Assist with opening and closing procedures.
- Support promotional events, vendor visits, and community outreach activities.
- Ensure all merchandise is properly tagged and priced.
- Perform other duties as assigned to support business operations.
Qualifications
Required
- High school diploma or equivalent.
- Previous experience in retail sales, customer service, or related fields.
- Strong communication and interpersonal skills.
- Basic computer skills and familiarity with social media platforms.
- Ability to multitask and work independently.
- Excellent organizational and problem-solving abilities.
Preferred
- Experience managing business social media accounts.
- Inventory management experience.
- Experience with retail POS systems.
Skills & Competencies
- Strong customer service orientation.
- Sales and relationship-building skills.
- Attention to detail.
- Professional appearance and demeanor.
- Team player with a positive attitude.
Physical Requirements
- Ability to stand for extended periods.
- Ability to lift and move merchandise up to 30 pounds.
- Ability to bend, stoop, and reach as needed.
Compensation & Benefits
- Competitive hourly pay based on experience.
- Employee discount on merchandise.
- Performance-based incentives and bonuses.
- Opportunities for growth and advancement.
Application Question(s):
- We will be contacting you with additional questions. What is your personal email address?
Education:
- High school or equivalent (Preferred)
Experience:
- retail sales: 1 year (Preferred)
Shift availability:
Work Location: In person
