Stride Pedorthic Center is a clinical care provider of prescription and prefabricated orthotics, braces and shoes for patients with gait related issues. Our ideal candidate will be energetic and enthusiastic, able to demonstrate a mature, dependable, and responsible approach while effectively assisting the clinicians and front office staff in all interactions. You must be a highly committed team player, a proactive self-starter, reliable, and possess the ability to be flexible in a fast-paced environment.
Essential Responsibilities
· Welcome patients in a friendly, courteous, and professional manner.
· Answer and direct incoming telephone calls using excellent customer service skills.
· Schedule patient evaluations, follow-up visits, orthotic deliveries, brace fittings, and consultations.
· Check patients in and out while maintaining accurate demographic and insurance information.
· Collect patient payments and explain financial responsibilities when appropriate.
· Obtain physician referrals, prescriptions, and signed written orders (SWOs).
· Coordinate with physician offices to secure required medical documentation.
· Send and receive medical records, referrals, and electronic faxes.
· Track outstanding documentation to ensure patients are scheduled promptly.
· Maintain complete and accurate electronic patient records.
· Verify insurance eligibility and benefits and assist with prior authorizations.
· Work collaboratively with clinicians and support staff to maintain efficient patient flow.
· Maintain HIPAA compliance and patient confidentiality.
Skills and Qualifications:
Multi-tasking, Flexibility, Telephone and Computer Skills, Customer Service, Time Management, Organization, Attention to Detail, Professionalism, Quality Focus.
Pay: $17.00 - $19.00 per hour
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Work Location: In person
