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Overnight Room Service Server/Coordinator (Part-Time)

Four Seasons -
Minneapolis, MN

Job Details

Part-time

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Parental leave
Vision insurance
Opportunities for advancement
Life insurance
Paid sick time

Qualifications

Hotel and accommodations payment processing
Table setting
Proactive hotel and accommodations guest assistance
Food service customer order management
Maintaining an organized workspace
Phone communication
ServSafe
Greeting customers
Answering guest questions
English
Room service tray management
Food delivery
Table clearing and resetting
Cleaning
1 year
Coffee machines
Mise en place
Food Handler Certification
Entry level
Communication with kitchen staff
Client interaction via phone calls

Full Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Shining bright in the skyline, Four Seasons Hotel Minneapolis is connected by Skyway to sports, business and entertainment and is two blocks from the Mississippi River. Inside, discover Mediterranean-inspired dining by award-winning local chef Gavin Kaysen, a wellness floor complete with indoor and outdoor pools and a Spa dedicated to nourishment through nature.

The Four Seasons Hotel Minneapolis seeks an Overnight Room Service Server /Coordinator to join our talented team !

Be a part of Four Seasons Hotel Minneapolis where we foster connection, celebrate character and develop craftsmanship. Join our uniquely-talented team, and we will support you in doing your best work. Whether you’re inspired by our culture, incomparable views of the Mississippi River or two-time James Beard Award-winning native Minnesotan chef, discover why your future is here .

About the role

Basic Purpose: As part of our overnight Room Service team, you will play a key role in delivering seamless room service while supporting the smooth running of operations overnight. You will manage all in ‑ room dining orders received via telephone and mobile platform, ensuring accuracy, clear communication, and efficient distribution to the kitchen and service teams, as well as deliver food and beverages to guest rooms with professionalism, discretion, and warmth, creating a refined dining experience in the privacy of the guest’s room.

What you will do

Deliver food orders including any special needs or requests to the guest in-room, check completed kitchen orders with the order taker or guest’s original order; transport items to the guestroom in a timely manner to ensure proper food quality.

Greet guests, describe selected items to the guest using interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods; communicate options for removal of trays and dishware; respond to request for tray removal according to established time standards.

Breakdown, clean and set-up of room service tables, condiment set-ups, flatware, dishware, and room service side stations .

Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests .

Properly and accurately close guest checks securing room number and signature; properly settle voided checks or complimentary meals.

Set up the lobby coffee service and ensure specialty coffee machine is in working order. Input all breakfast pre orders into Micros and complete the dry setup of them. Ensure the AM team is set up for success by completing AM shift mise en place. Complete any final prep work .

Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact .

Work harmoniously and professionally with co-workers and supervisors.

What you bring

Previous experience working Overnight shifts required
At least one year of food service highly preferred

Excellent English verbal and written skills

The ability to communicate in a warm and friendly manner over the telephone

The ability to keep an organized work area and prioritize guest requests in a detail-oriented manner

The ability to work a flexible schedule including weekends and holidays

ServSafe certified

What we offer

We care for our team members through competitive compensation packages and the following complimentary, market-leading benefits:

Comprehensive health and vision insurance (Available to Full-Time employees only)*

Discovery nights at Four Seasons Properties around the globe

Holiday and vacation pay (Available to Full-Time employees only)*

Daily meals inspired by award-winning chefs

Uniforms and uniform care

Sick pay

Disability coverage and life insurance (Available to Full-Time employees only)*

We also offer opportunities for career development and advancement and the following rewards in support of their work-life balance:

Parking discounts

Staff lounge and cafeteria space with city view

Up to eight weeks of parental leave pay (Available to Full-Time employees only)*

Fur baby insurance

401(k) retirement plan

Discounted accommodations at Four Seasons properties worldwide

Dental coverage available at a discounted rate (Available to Full-Time employees only)*

Learn more about Four Seasons Hotel Minneapolis and Four Seasons Hotels & Resorts by visiting us below:

Instagram: @FSMinneapolis

Facebook: https://www.facebook.com/FourSeasonsMinneapolis

LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts/jobs/

Learn more about who we are: We Are Four Seasons

Candidates must have valid work authorization for the U.S.

Thank you for your interest in working at Four Seasons Hotel Minneapolis. We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

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