Job Overview
We are seeking a dynamic and energetic full-time Front Desk Agent to join our hospitality team! In this vital role, you will be the first point of contact for our guests, delivering exceptional customer service with a warm and welcoming attitude. Your enthusiasm and professionalism will set the tone for an outstanding guest experience, ensuring smooth check-ins, efficient reservations, and seamless communication. This position offers a fantastic opportunity to develop your skills in hospitality management while working in a lively, guest-focused environment. If you thrive on creating memorable moments for visitors and enjoy multitasking in a fast-paced setting, we want to hear from you!
Responsibilities
- Greet guests warmly upon arrival, providing friendly and professional front desk service.
- Manage hotel reservations using property management systems (PMS) such as OPERA or similar platforms.
- Handle guest inquiries via phone communication with excellent phone etiquette, offering accurate information and assistance.
- Check guests in and out efficiently, ensuring all details are accurately recorded and guest needs are met promptly.
- Assist with guest services including room changes, special requests, and providing local information to enhance their stay.
- Maintain knowledge of hotel emergency procedures and ensure safety protocols are followed at all times.
- Support night audit procedures when required, balancing accounts and preparing reports for management review.
- Collaborate with housekeeping, maintenance, and management teams to resolve guest issues swiftly and effectively.
- Use multilingual or bilingual skills to communicate with diverse guests, enhancing overall guest relations.
Qualifications
- Previous experience in hospitality management or hotel front desk operations preferred; hotel experience is highly valued.
- Familiarity with property management systems (PMS), especially OPERA or similar hotel reservation systems.
- Strong customer service skills with a problem-solving mindset to address guest concerns proactively.
- Excellent communication skills, both verbal and written, including phone etiquette and client communication.
- Ability to work full-time hours flexibly, including evenings, weekends, and holidays as needed.
- Multilingual or bilingual abilities are a plus for engaging with diverse clientele.
- Knowledge of hotel emergency procedures and guest relations best practices is desirable.
- Resort experience or night audit familiarity can be advantageous but is not mandatory.
Join us in creating memorable experiences for our guests while developing your career in the vibrant world of hospitality!
Pay: $17.00 - $17.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
