Description:
JOB TYPE: FULL-TIME
Who We Are:
As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of 175+ providers across 19 specialties to meet the healthcare needs of the Mid-South community. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients.
Position Summary:
The Medical Office Assistant (MOA) will perform clerical duties, including greeting patients and visitors, processing automated appointment scheduling, completing registration for patients, updating patient demographic information, and receiving co-payments for each visit. The MOA will also perform various patient care activities while providing excellent patient and physician customer service.
Key Results Areas (KRAs):
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Exhibit excellent customer service skills by greeting and welcoming each patient and visitor.
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Assist with patient flow and coordinate a positive patient experience throughout the department’s approved check-in/out process.
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Accurately determine patient needs, notify clinical staff of patient’s availability to be seen, and ensure each patient completes required forms/paperwork in its entirety.
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Manage patient appointments, check in/outpatients, receive and scan patient paperwork, and respond/resolve tasks in Epic.
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Assist both the patient and clinical staff by organizing & distributing information needed for patient care, providing PHI to patients and internal/external parties by following HIPAA guidelines, and following instructions from team leaders as requested to ensure high-quality patient care
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Financially secure each visit utilizing managing payments & batches, collecting & communicating patient balances, estimates &/or co-pays, and accurately collecting insurance information.
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Accurately enter patient information into patient medical records.
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Conduct general MOA duties such as pre-certs & authorizations, chart preparation, and clerical tasks.
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Maintain strong working relationships with administrative and clinical teams.
Core Competencies
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Knowledge of the following:
- Medical terminology
- Application of medical chart requirements
- HIPPA regulations
- Excellent written and verbal communication skills
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Proficiency in administrative tasks
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Basic understanding of clinical tasks
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Excellent interpersonal skills
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Exceptional attention to detail
Requirements:
Education & Experience:
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High School Diploma or equivalent Required
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Minimum of 1+ years of customer service experience Required
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Experience using Epic system strongly Preferred
