Classification: Non-Exempt
Supervised by: Social Enterprise Manager
Supervises: Store Associates (if applicable), Volunteers, Interns, and Workforce Development Participants during assigned store activities
Home Start’s vision is for every child to have a safe, stable, and nurturing home. Guided by our mission to assure the safety and resiliency of children by strengthening families and their communities, Home Start, Inc., a non-profit child abuse prevention, and treatment agency has strengthened and developed San Diego’s families and communities since 1972.
Job Summary: The Thrift Boutique Manager is responsible for the overall operation and success of Home Start's Thrift Boutique, including sales performance, merchandising, inventory management, customer experience, volunteer engagement, and daily store operations. The Manager provides leadership to staff and volunteers, ensures achievement of operational and sales goals, and maintains a clean, safe, and welcoming retail environment. The position partners with the Employment Specialist by providing a structured worksite where Workforce Development Program participants gain hands-on retail experience and workplace skills while supporting their day-to-day supervision and training.
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Manage daily store operations to ensure efficient, customerfocused service.
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Achieve assigned sales and operational goals.
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Oversee merchandise receiving, pricing, display, inventory control, and stock rotation.
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Ensure compliance with organizational policies, procedures, SOPs, cash handling standards, and safety requirements.
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Maintain store appearance, cleanliness, and organization.
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Train, schedule, and supervise program participants, volunteers, and store staff.
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Provide coaching, training, and performance feedback to ensure accountability, consistent execution of procedures, and highquality customer service.
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Ensure adequate staffing and volunteer coverage during operating hours.
Customer Service and Community Engagement
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Maintain high standards of customer service and resolve customer concerns.
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Build positive relationships with donors, volunteers, customers, and community partners.
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Support promotional activities, donation drives, and community outreach efforts.
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Provide daytoday supervision and retail skills training for Workforce Development Program participants assigned to the store.
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Reinforce workplace expectations and communicate participant progress to the Employment Specialist.
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Support workbased learning opportunities that promote employment readiness.
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Perform other duties as assigned.
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High school diploma or equivalent required; Associate's or Bachelor's degree in Business, Retail Management, Human Services, or a related field preferred.
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Minimum three years of retail, thrift store, resale, or related management experience.
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Demonstrated experience supervising employees, volunteers, interns, or trainees.
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Experience in customer service, merchandising, inventory management, and retail operations.
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Strong leadership, communication, organizational, and problemsolving skills.
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Ability to manage multiple priorities in a fastpaced environment.
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Experience working with diverse populations and maintaining a culturally responsive environment.
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Proficiency with POS systems, Microsoft Office, and other basic business software.
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Valid California Driver's License, proof of insurance, and reliable transportation.
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Experience working within a nonprofit, social enterprise, or missiondriven organization.
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Experience recruiting, training, and supervising volunteers.
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Experience supporting workforce development, vocational training, internship, or transitional employment programs.
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Experience in marketing, merchandising, donor engagement, or donationbased retail operations.
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Reading and typing on a computer frequently
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Standing for long periods of time
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Must be able to reach, climb, bend, stoop and lift up to 25 pounds
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Retail space with frequent telephone and visitor contacts
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The noise level fluctuates from quiet to noisy
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Flexible hours with weekend shifts
Home Start, Inc. is an equal opportunity employer and does not discriminate in the hiring of personnel because of gender, race, color, religion, creed, national origin, ancestry, citizenship pregnancy, age, marital status, sexual orientation, medical condition, genetic information, gender identity or gender expression, physical or mental disability, military or veteran status or any other consideration made unlawful by federal, state or local laws.
Guided by our mission to assure the safety and resiliency of children by strengthening families and their communities, Home Start, Inc., a non-profit child abuse prevention and treatment agency, has strengthened and developed San Diego’s families, communities, and systems of care since 1972. To effectively prevent and treat child abuse, Home Start addresses the conditions that can contribute to risky or abusive situations – poverty, unsafe neighborhoods, lack of affordable housing, and unemployment – while concurrently addressing individual self-sufficiency and emotional needs.
