Are you the person who catches the detail everyone else misses?
Brattleboro Portable Storage is looking for a highly reliable, exceptionally organized Customer Service & Dispatch Coordinator. This person will guide customers from their first inquiry through a successful container delivery while keeping drivers, schedules, payments, and account details organized behind the scenes.
This is an important position in a busy, established local company. It requires excellent judgment, precise follow-through, and the ability to remain friendly and composed when schedules change or several things need attention at once.
Brattleboro Portable Storage has delivered steel shipping containers throughout Vermont, New Hampshire, and Western Massachusetts since 2005. We are a family-owned company known for fast, reliable, friendly service—and backed by nearly 300 Google reviews.
What you’ll do:
Customer service and sales
- Respond promptly and professionally to incoming calls, emails, and online inquiries.
- Provide accurate pricing, availability, delivery information, and rental or sales terms.
- Ask the right questions to understand each customer’s needs and recommend the appropriate container or service.
- Convert qualified inbound inquiries into rentals, sales, and scheduled deliveries.
- Set clear expectations and create a consistently excellent customer experience.
- Follow up with satisfied customers and help generate new Google reviews.
Scheduling and dispatch
- Schedule container deliveries, pickups, relocations, and other transport services.
- Coordinate closely with drivers and customers to ensure every job is accurately planned.
- Confirm addresses, site conditions, container placement, access requirements, contact information, and special instructions before dispatch.
- Adjust schedules when weather, equipment availability, site readiness, or customer needs change.
- Communicate changes clearly and proactively to everyone affected.
- Recognize potential delivery problems before they become expensive mistakes.
Account administration
- Create complete and accurate customer records.
- Prepare initial invoices, process payments, and apply additional charges when appropriate.
- Confirm that rental agreements, insurance requirements, payment information, and supporting documents are completed by established deadlines.
- Coordinate with accounts receivable regarding past-due accounts or account discrepancies.
- Maintain organized digital and paper records.
- Prepare routine weekly and monthly reports.
- Assist the General Manager with administrative projects and shared office responsibilities.
What success looks like
You will succeed in this role if:
- Customers receive prompt, accurate, and friendly answers.
- Drivers leave with complete and correct delivery instructions.
- Deliveries are scheduled realistically and confirmed properly.
- Customer records, contracts, invoices, and payments are accurate.
- You follow open items through to completion without needing repeated reminders.
- You identify missing or conflicting information before it causes a problem.
- Customers feel well cared for—even when the answer is not the one they hoped to hear.
- Your coworkers trust that when you say something is handled, it is handled.
You may be a great fit if you are:
- Exceptionally reliable and consistently punctual.
- Naturally detail-oriented—you notice missing information and verify your work.
- Warm, professional, and confident on the phone.
- An excellent written communicator.
- Calm and resourceful when plans change.
- Comfortable enforcing company policies and deadlines respectfully.
- Able to prioritize competing demands without losing track of follow-up.
- Comfortable making decisions within established guidelines.
- Technically capable and quick to learn new software.
- Interested in stable, long-term employment and becoming highly knowledgeable in the role.
- The kind of person former supervisors describe as dependable, thorough, helpful, and trustworthy.
Required qualifications:
- Professional customer service experience in an office, service, logistics, construction, rental, or similar environment.
- Strong phone, email, organizational, and data entry skills.
- Demonstrated ability to manage detailed work accurately.
- Comfort using multiple computer programs throughout the day.
- Working knowledge of Microsoft Word, Excel, Outlook, Google Sheets, and online mapping tools.
- Ability to learn QuickBooks Online and industry-specific rental and dispatch software.
- Ability to work reliably from our Brattleboro office during scheduled hours.
Preferred qualifications:
- Dispatching, scheduling, logistics, equipment rental, construction, or transportation experience.
- Experience converting inbound inquiries into booked work.
- Experience preparing invoices, processing payments, or using QuickBooks Online.
- Familiarity with Vermont, New Hampshire, and Western Massachusetts.
What we offer:
- Competitive pay of $21–$25 per hour, based on relevant experience.
- Stable, year round, full time employment.
- Consistent daytime schedule.
- Paid time off and paid holidays.
- 401K with company match.
- Thorough training and the opportunity to become a trusted, long-term member of an established local company.
How to apply
Please submit your resume along with brief answers to these questions:
- Give an example of a mistake you caught before it affected a customer or coworker.
- Imagine that a driver is delayed, the next customer is calling for an arrival time, and a new customer is waiting for a quote. How would you prioritize the situation?
- Why are you interested in a stable, long-term position with Brattleboro Portable Storage?
Pay: $21.00 - $25.00 per hour
Benefits:
- 401(k) matching
- Paid time off
Ability to Commute:
- Brattleboro, VT 05301 (Required)
Work Location: In person
