Company Overview
Since 1995, IAS Branding has been an industry leader in innovative decoration techniques and promotional merchandise servicing professional, collegiate and amateur athletics, as well as our corporate partners. We pride ourselves on our reputation within the custom branding industry for providing top-notch service, ensuring the highest attention to detail and quality, and pioneering the newest and most innovative branding techniques. Our in-house design, production, and account management teams work with our customers to ensure projects are completed on-time and on-budget, while maintaining the highest quality standard.
Position Description
IAS Branding is hiring a Dedicated Account Manager to service a large global customer in the development, production, and fulfillment of branded merchandise and promotional products.
Job Description
Customer Service
- Act as main point of contact for customer stakeholders
- Delegate customer requests to appropriate internal team or individual to ensure customer inquiries and requests are handled accurately and quickly
Account Management and Tracking
- Maintain project tracking and status documents
- Lead status meetings with customers
- Ensure projects are completed on-time and within budget or logistical constraints
- Work with internal and external stakeholders to ensure all are accountable to meeting pre-determined timelines for deliverables
Account Representative (Order Processing)
- Receive direct customer orders, ensuring all information is provided
- Communicate direct order details to customer service and fulfillment teams
Subject Matter Expert
- Make efforts to stay informed on customer's content and initiatives
- Provide recommendations to internal team and customers to stay ahead of time-sensitive initiatives like events and viral moments
Qualifications
- Minimum 3 years of experience in account management or a related position
- Superior written and verbal communication skills, presented with a high level of professionalism
- Must be deadline and detail orientated, have the ability to multi-task, be highly organized, and be able to work independently
- Candidate must have excellent computer skills including experience in Microsoft Office and the ability to learn and utilize sourcing platforms, vendor websites, and internal ERP system
- Experience with the Google Suite (Google Sheets, Google Docs, etc.) is a plus
Job Type: Full time
Compensation:
- $65,000 - $75,000 per year base salary
- Opportunity for bonuses based on individual and account performance
- Medical benefits, 401K, and PTO
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
