Job Summary
We are looking for a Customer Support Technician to join our customer support department. You will be assisting in answering technical, billing, domain and web hosting questions. The ideal candidate is someone who enjoys problem solving, helping customers, learning new technology and working in a fast paced environment. We are a customer centric company that provides personalized support with each and every single customer interaction.
Prerequisites
- Associate or Bachelor degree in English, Communication or Computer Science
- Experience with web based technologies including: Apache, PHP, DNS, MySQL, and email.
- Experience with Linux operating systems.
- Experience in technical support, web hosting, domains, SaaS and/or technology focused customer service.
- Experience with Zendesk
Job Requirements
- Providing customer technical support by email and phone.
- Troubleshoot technical issues as an individual and with team members.
- Follow established procedures, documentations and knowledge based resources.
- Being able to communicate with customers in a professional but personalized manner with easy to understand instructions.
- Document customer interactions.
- Continual training to stay current on Pair products, systems, policies and support procedures.
- Good communication skills to work with customers and staff.
Benefits
- $18-20 / hour
- Remote Position
- Company paid premiums for health insurance (including vision and dental), short and long term disability and life insurance.
- 401(k) up to 3% match
- Paid Time Off
- Personalized training is provided to quickly integrate you into our supportive and collaborative team.
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Work Location: Remote
