Completes other duties and special projects as assigned.
Minimum Qualifications:
Education: High school graduate or GED certificate; must be able to read and comprehend written instructions; write legibly; operate office equipment (fax machine, credit card machine, and computer); file accurately and keep records.
Experience: Two years customer service experience within any industry. Required to have the ability to feel comfortable working with individuals served that have mental health diagnosis
Additional Requirements:
Must be 21 years of age.
Negative Drug Screening prior to hire and throughout employment.
Clear Criminal Background Check throughout employment with Suncoast Center and local checks prior to hire and annually along with DCF Level II prior to hire and as required by DCF, and Must have valid Florida Driver’s License Motor Vehicle checks prior to hire and annually with acceptable driving record maintained throughout employment along with reliable vehicle, valid registration, and valid vehicle insurance.(must be in compliance with Florida Laws and Administrative Codes with fingerprinting and determined to be of good moral character).
Must be able to provide official transcripts.
Working Conditions: Indoor work; local travel for meetings, training, and location assignment. Busy, high stress office. Ability to work in high-stress environment; excellent customer service skills, both in person and on the telephone; ability to be flexible, able to multi-task and learn new procedures readily, ability to operate multi-line switchboard, copy machine, personal computer, calculator, fax machine and credit card machine.
Computer Literate in Microsoft Outlook, Word, Excel; familiar with electronic medical records
