Parking Supervisor – Valet & Garage Operations
Full-Time |
Position Overview
The Parking Supervisor is responsible for overseeing daily valet and weekend garage operations, ensuring exceptional guest service, maintaining operational efficiency, and supporting parking staff. This role serves as a key liaison between management, tenants, employees, and guests while upholding company standards and expectations.
General Responsibilities
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Maintain a minimum of 36+ on-site hours per week, including nights, weekends, holidays, valet operations, garage operations, and special event/pop-up tours.
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Submit weekly valet schedules for management approval. Schedules are subject to change based on operational needs.
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Demonstrate a positive attitude and professional outlook that aligns with the standards and values of Jamestown/NAP.
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Hold yourself and team members accountable to company policies, procedures, and service standards.
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Build and maintain strong relationships with tenants and coordinate valet schedules based on property needs and upcoming events.
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Stay informed about tenant activities and communicate upcoming events as needed.
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Communicate effectively and promptly with Parking Management regarding valet and garage operations, employee performance, events, guest concerns, and operational issues.
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Participate in Levee and Jamestown meetings as required.
Garage Operations Responsibilities
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Supervise and assist with weekend garage operations.
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Monitor vehicle counts and direct guests to available parking spaces.
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Observe and manage traffic flow throughout the garage.
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Inspect parking equipment regularly and ensure all systems remain operational.
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Provide assistance to garage guests and maintain a high level of customer service.
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Address guest concerns and contribute to a positive guest experience.
Valet Operations Responsibilities
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Supervise Valet operations.
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Work scheduled valet shifts as needed.
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Ensure smooth and efficient operation of the valet circle.
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Support valet attendants during peak traffic periods and special events.
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Conduct regular uniform inspections and vehicle spot audits.
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Ensure all team members deliver exceptional guest service and maintain company standards.
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Promote a professional, safe, and welcoming environment for guests and tenants.
Key Expectations
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Strong leadership and communication skills.
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Ability to work independently and in a fast-paced environment.
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Commitment to outstanding guest service.
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Dependable attendance and scheduling flexibility.
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Professional appearance and conduct at all times.
