Job Title: Counter Sales Representative
Reports to: Branch Manager
FLSA Status: Non-Exempt
Job Summary:
The Counter Sales Representative will support walk-in customers with plumbing products, special orders, and will be responsible for processing transactions, maintaining counter inventory levels, and ensuring accurate product pick-up.
Supervisory Responsibilities:
None
Duties/Responsibilities:
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Greet customers as they enter the store and assist them in identifying their plumbing needs.
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Provide product recommendations and technical assistance to customers based on their requirements.
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Process sales transactions accurately and efficiently using our point-of-sale system.
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Maintain a clean and organized showroom and ensure that all products are properly displayed.
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Stock shelves and replenish inventory as needed to ensure adequate product availability.
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Answer customer inquiries via phone, email, or in person, and provide information regarding product pricing, availability, and specifications.
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Collaborate with the warehouse team to fulfill customer orders and ensure timely delivery.
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Stay up-to-date on industry trends, new product launches, and pricing updates.
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Handle customer complaints and concerns in a professional and timely manner, striving to achieve customer satisfaction.
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Assist with special promotions, events, and marketing initiatives as needed.
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Follow company policies and procedures, including safety protocols and cash handling guidelines.
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Work collaboratively with team members to achieve sales targets and provide an exceptional shopping experience for customers.
Requirements:
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High school diploma or equivalent; additional education or training in plumbing or sales is a plus.
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Proven experience in retail sales, preferably in a plumbing or home improvement environment.
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Strong knowledge of plumbing products, including fixtures, pipes, fittings, and accessories.
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Excellent communication and interpersonal skills, with the ability to build rapport with customers.
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Proficiency in using computerized point-of-sale systems and basic computer applications.
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Ability to multitask and work efficiently in a fast-paced environment.
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Flexibility to work holidays as required.
Physical Requirements:
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Physical ability to lift and move heavy objects, bend, stoop, and stand or extended periods.
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Positive attitude, willingness to learn, and a passion for delivering exceptional customer service.
