Position Overview
The Reception/Registry Staff member is the first point of contact for guests at KidLavie Alabama LLC. This role is responsible for greeting families, handling guest check-ins and registrations, answering inquiries, and supporting administrative tasks to ensure a smooth and welcoming experience.
Primary Responsibilities
Greet and welcome guests with a friendly, professional attitude.
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Manage guest registration for playground entry, birthday parties, workshops, and events.
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Answer phone calls, respond to emails, and provide information about services, packages, and schedules.
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Handle reservations, event bookings, and process payments through the POS system.
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Maintain accurate records of guest registrations, attendance, and transactions.
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Coordinate with other departments (kitchen, art, event staff) to ensure smooth guest experiences.
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Keep reception and waiting areas clean, organized, and guest-ready.
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Assist with administrative tasks such as filing, scheduling, and report preparation.
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Address guest inquiries and escalate issues to management when necessary.
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Requirements
Previous experience in customer service, reception, or hospitality preferred.
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Strong communication and interpersonal skills.
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Ability to multitask and stay organized in a busy environment.
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Comfortable using computers, scheduling software, and POS systems.
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Friendly, professional, and reliable.
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Flexible to work evenings, weekends, and holidays.
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What We Offer
Friendly, family-focused work environment.
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Opportunities for career growth within Kidlavie Alabama LLC.
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Employee perks and discounts.
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- Training in guest service, scheduling, and administrative tasks.
