The Inside Sales Representative will play a key role in driving revenue growth and delivering exceptional customer service. This position involves mastering our ERP system, managing inbound calls and inquiries, ensuring accurate order processing, and proactively prospecting for new business opportunities. You'll support the Sales team with timely updates, conduct research, and act as a liaison between customers and internal departments to ensure smooth operations. This role offers the potential to grow into an Outside Sales position for those who demonstrate strong performance and initiative
Essential Duties and Responsibilities:
-
Develop a strong understanding of our ERP system and achieve proficiency in its use
-
Professionally manage inbound calls and resolve customer inquiries with a focus on delivering exceptional service and ensuring customer satisfaction
-
Maintain data integrity by reviewing purchase orders and entering accurate information into the ERP platform
-
Drive revenue growth by aggressively prospecting, qualifying leads, and converting new business opportunities
-
Consistently achieve prospecting targets and accurately record all activities in the ERP system
-
As training progresses, demonstrate resourcefulness by performing targeted research on markets, customers, and competitors as needed, delivering actionable insights to support and strengthen sales strategies
-
Provide support by assisting in managing leads, responding to customer inquiries, and resolving customer issues promptly
-
Keep the Sales team informed on the status of quotes, orders, and other customer-related updates to ensure seamless communication
-
Serve as the primary liaison between customers and internal teams, including Sales, Project Management, Production, and Shipping, to ensure smooth communication and workflow
-
Perform additional job-related duties as assigned to support team and organizational objectives
Supervisory Responsibilities: None
Minimum Qualifications:
-
High school diploma (or equivalent), associate degree preferred
-
2-5 years of Customer Service experience in the industrial/manufacturing environment
Required Knowledge, Skills, and Abilities
-
Proficiency in Microsoft Excel, Word, or equivalent applications
-
Familiarity with ERP systems (Epicor experience preferred)
-
Strong background in customer service with a focus on delivering exceptional experiences
-
Excellent verbal and written communication skills for interacting with customers and all levels of the organization
-
Ability to manage and resolve conflicts effectively while maintaining positive customer relationships
-
Self-motivated, able to work independently, and demonstrate initiative
-
High level of discretion and sensitivity to confidentiality requirements
-
Strong organizational and time-management skills with attention to detail
Physical Requirements/Working Conditions:
-
Professional office setting and regular exposure to production area
-
Use of personal protective equipment
-
Potential minor lifting during annual physical inventory
Equipment/Tools/Software Used:
-
Laptop or desktop computer, printer, copier, calculator, telephone, e-mail
-
Microsoft Office suite
-
Epicor ERP / CRM software
Travel Requirements:
Expected Hours of Work:
-
Normal operating hours are 8:00 a.m. - 5:00 p.m. Monday through Friday
Periodic evening or weekend work may be required
Term of Employment: Full Time
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job functions described above may be subject to possible modification in accordance with applicable state and federal laws. Reasonable changes or accommodations may be appropriate under certain circumstances.
