Answer incoming customer phone calls and provide clear, accurate information regarding products, orders, and general inquiries.
Respond to customer emails promptly and professionally, ensuring all questions are addressed and documented.
Enter new orders, update existing orders, and process cancellations with a high level of accuracy.
Use Oracle ERP to enter, review, and maintain order information, shipping details, and customer data.
Use Microsoft Dynamics CRM to log interactions, track customer issues, and maintain accurate customer records.
Coordinate with logistics, production, and warehouse teams to ensure orders are processed and shipped according to customer requirements.
Provide customers with order status updates, tracking information, and expected delivery timelines.
Support internal teams by providing order details, customer updates, and system information as needed.
Maintain a consistent, professional tone in all communications and represent the Raypak division with a high level of service.
Adapt to changing priorities, system updates, and process improvements.
