Property: Canopy By Hilton Nashville Downtown - The Gulch
Reports to: Front Office Manager
We are seeking an upbeat and welcoming Bell Person to join our team. This role is ideal for an outgoing and hospitable individual with a commitment to excellence in guest experience.
The Bell Person will provide assistance and services to guests in order to ensure that their arrival and departure experience is pleasurable and informative.
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Transport and storage of guest luggage, assistance with guest packages.
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Use friendly, fun and appropriate expressions when addressing guests.
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Be fully acquainted with the different points of interest within the surrounding area of the hotel.
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Assist in making reservations for restaurants and limousines for our guests; assist in airline ticket requests.
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Ensure the delivery of parcels, mail, and special deliveries to guestrooms.
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Follow up with guest complaints to ensure that any problems are resolved.
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Call taxi and/or shuttle for guests as needed.
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Assist, retrieve and load luggage for guests.
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Notify the Front Desk and Guest Services of VIP arrivals whenever possible.
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Must be able to work a flexible schedule to include nights, weekends, and holidays.
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Must be able to withstand prolonged periods of standing and/or walking.
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Ability to lift at least 50 lbs.
About Tara and Uncompromised Hospitality Our family’s business was started in 2003 with a single hotel. We still operate that hotel today along with many others including the one you are interested in working at. Our mission is to Deliver Uncompromised Hospitality. Recruiting, training and developing outstanding Team Members is the only way to do this. We believe that the hospitality industry is fundamentally about people. People are central to the success of our organization. That means that no matter your role or title, you have a role in the success of your hotel and ultimately the entire organization. Regardless of your position, a Guest Services Agent, a Room Attendant, or a Breakfast Server, we share the common mission of Delivering Uncompromised Hospitality. Our hotels need talented individuals to accomplish this mission. We also want our Team Members to be personally successful and it is our goal to help them develop as they progress in the hospitality industry.
