Fox Therapy Services is looking for a talented and passionate Administrative Assistant to join our close-knit team in Westlake Village, CA. Our multidisciplinary clinic provides ABA, Speech, Occupational, Myofunctional, and Feeding therapy and thrives on teamwork, collaboration, and positivity. We’re proud to provide a supportive and inspiring atmosphere where every employee feels valued and appreciated.
Apart from being a fun and vibrant place to work, this role presents an opportunity to join a dynamic company that is growing very quickly, and making a major difference in the community. You will hold mission-critical responsibilities, and play a critical role in helping families access the care they need.
If you're looking to make a difference, and have a good time while doing so, Fox is the place for you!
Primary Responsibilities Include:
Client Relationship Management: Serve as the first point of contact for clients, fostering positive relationships through clear and compassionate communication. Address client inquiries and concerns promptly to ensure satisfaction and retention.
Schedule Management: Coordinate and manage patient and provider schedules to optimize efficiency. Reschedule appointments as needed while maintaining high levels of customer service.
Insurance Verifications and Authorizations: Assist with verifying insurance benefits, obtaining necessary authorizations, and ensuring compliance with payer requirements. Maintain accurate and up-to-date records for all client insurance information.
Administrative Support: Perform general office duties such as answering phones, managing emails, maintaining patient records, and processing paperwork in compliance with HIPAA guidelines..
Team Collaboration: Work closely with therapists, management, and other team members to ensure seamless communication and support for both clients and staff.
What We’re Looking For:
- A motivated and organized professional with at least 2+ years of administrative experience in a healthcare setting (ABA and/or speech experience is a plus!).
- Proficiency with Microsoft Office and other administrative tools (bonus points for familiarity with EMR systems).
- Strong communication and interpersonal skills to foster positive interactions with clients, families, and staff.
- A team player who thrives in a fast-paced environment and enjoys contributing to a positive workplace culture.
- An individual with excellent attention to detail and problem-solving skills.
- A passion for providing outstanding customer service and helping children and families feel supported.
Benefits:
- Competitive compensation
- Generous paid time off policies
- Robust benefits including medical, vision, and dental coverage (must be full-time)
- A 4% 401(k) match (must be full-time)
- Participation in our 2026 team rewards program (a chance to win catered meals, sponsored outings, trips to Universal Studios and more!)
- A vibrant, family-like work environment
- A beautiful, modern clinic in a fantastic location
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
