Front Office Manager

Hyatt Regency Frisco - Dallas
Frisco, TX

Apply Now

Job Details

Full-time
10 days ago

Benefits

Free parking
Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
Opportunities for advancement
Life insurance
Retirement plan

Qualifications

Microsoft Word
Customer communication
Microsoft Excel
Word embeddings
English
Managing hospitality teams
Leading team collaboration initiatives
Team motivation (leadership skill)

Full Job Description

Summary

Hyatt Regency Frisco is conveniently located just 25 minutes north of Dallas, offering 303 guestrooms and 27,500 square feet of flexible event space. This 18-story hotel is situated in the heart of Frisco at Stonebriar Centre—steps away from Dr Pepper Ballpark, Toyota Stadium (home of FC Dallas), the Frisco Discovery Center, and premier dining and entertainment options.

The Front Office Manager is responsible for overseeing all front desk operations, including staff training, scheduling, and interdepartmental communication. This leader will play a key role in delivering exceptional guest experiences, resolving concerns efficiently, and ensuring seamless day-to-day operations within the Rooms Division. This position reports directly to the Director of Operations.

Key Responsibilities:

Oversee short- and long-term planning of Front Office operations
Develop and manage labor strategies, budgets, and departmental goals
Maintain accurate guest room inventory and operational efficiency
Ensure exceptional guest service and satisfaction, resolving concerns promptly
Lead, coach, and develop colleagues in alignment with Hyatt service standards
Maintain strong communication with Housekeeping and other departments
Ensure compliance with all operational and cash-handling procedures
Support daily operations as needed, including performing Front Office duties
Monitor performance metrics and implement improvements
Establish clear expectations, manage processes, and hold team members accountable
Ensure proper staffing levels to meet service and business demands

Why Work at Hyatt?

Complimentary meals in colleague cafeteria during each shift
Free on-site parking
Discounted and complimentary hotel nights worldwide
Medical, Dental, and Vision Insurance (for full-time colleagues)
Flexible Spending Account (for full-time colleagues)
Retirement Savings Plan
Basic Life Insurance
Generous Paid Time Off (PTO)
Opportunities for career growth and advancement globally

Hyatt associates work in an environment that demands exceptional performance yet provides rewarding career opportunities, job enrichment, and a supportive culture. If you are ready for this challenge, we are ready for you.

Our Values: Empathy | Wellbeing | Respect | Integrity | Experimentation | Inclusion

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Qualifications

Demonstrated ability to effectively interact with individuals from diverse cultural, disability, and ethnic backgrounds
4+ years of progressive hotel Rooms Management experience (preferably within Hyatt)
At least 2 years of progressive leadership experience within the Rooms Division
Service-oriented leadership style with strong professional presentation skills
Hospitality or Hotel Management degree preferred
Proven strengths including high energy, entrepreneurial spirit, and ability to motivate and develop teams
Strong leadership, communication, and customer service skills with a focus on driving results and improving overall performance
Clear, concise written and verbal communication skills in English
Proficiency in Microsoft Word and Excel required
Excellent organizational, administrative, and interpersonal skills
Ability to stand and walk for extended periods (up to 8 hours per shift)
Frequent movement throughout the property to support operations and guest needs

Apply Now

Summary

Why Work at Hyatt?

Our Values: Empathy | Wellbeing | Respect | Integrity | Experimentation | Inclusion

Qualifications

Job Seeker Tools

Employer Tools

Browse

Stay Connected