Reports To: Food & Beverage Supervisor & Retail Manager
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Status: Part Time
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Availability: Weekdays, weekends, and holidays required: Looking specifically for Friday availability from 5:00PM-9:30PM, Saturday availability 6:30AM-9:30PM, and Sunday availability 6:30AM-6:30PM.
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Compensation: $12/hour + tips
Join the team at Blue Harbor Resort & Conference Center as a Part Time Customer Service Associate / Barista and help create memorable guest experiences in both our Shoreline Boutique & Café, where specialty coffee, grab‑and‑go items, and unique retail products are offered. As a hybrid role, you’ll provide excellent guest service, assist with retail sales, prepare beverages and light food items, and help maintain a welcoming environment for guests throughout the resort.
At Blue Harbor Resort, we’re all about creating a seamless experience for our guests that allows for the most ease when enjoying the many services we have to offer. Whether it’s exploring the adventurous waterpark attractions before settling down to relax in the spa or discovering the diverse palate of tastes while shopping for a piece of the resort to bring home, we want our guests to enjoy every second of vacation.
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Be part of a team that creates seamless resort experiences for guests
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Gain valuable skills in guest service, retail, and food & beverage operations
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Work in a dynamic setting with scenic views and enthusiastic guests
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Opportunity to interact with guests from around the world
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Enjoy employee perks including resort discounts and access to amenities
Guest Service & Engagement
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Greet all guests with warmth, professionalism, and a friendly attitude
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Understand and anticipate guest needs to deliver personalized recommendations
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Address guest questions or concerns promptly and positively
Retail Responsibilities
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Share knowledge of boutique merchandise, styles, and promotions
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Promote products and assist guests in making purchases
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Maintain a clean, organized, and visually appealing retail area
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Assist with inventory counts and product displays
Food & Beverage Responsibilities
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Take and prepare orders for specialty coffee drinks, smoothies, teas, juices, and light food items
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Follow established recipes and presentation standards for drinks and food
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Maintain cleanliness and sanitation in food preparation and service areas
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Restock inventory and monitor product freshness and food safety
Point of Sale (POS) Operations
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Process purchases and handle returns accurately using the POS system
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Collect and reconcile payments (cash, credit, debit)
Teamwork & Support
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Work collaboratively across the retail and café areas to meet service and sales goals
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Support resort events and cross‑department initiatives as needed
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Maintain a welcoming guest experience at all times
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Previous customer service experience in retail or food & beverage preferred
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Comfortable with coffee and beverage preparation (coffee, tea, smoothies, etc.)
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Strong communication and interpersonal skills
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Ability to multitask and work in a fast‑paced environment
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Basic math and cash‑handling ability
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Must be at least 16 years old
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Stand, walk, and move for extended periods
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Lift up to 15 lbs as needed
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Perform repetitive motions and reach overhead or below waist level
