The Hospitality Manager (Front of House) leads the guest experience, front-of-house operations, and team performance to ensure exceptional service that reflects Chick-fil-A’s culture of care, speed, and excellence. This role develops leaders, builds strong teams, and drives hospitality standards.
Schedule: Flexible schedule required, including mornings, evenings, weekends, and holidays.
(Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)
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Lead all front-of-house operations during assigned shifts
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Ensure outstanding guest experience and service excellence
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Train, coach, and develop hospitality team members and leaders
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Manage labor scheduling, productivity, and staffing needs
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Enforce food safety, sanitation, cash-handling, and service standards
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Resolve guest concerns professionally and promptly
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Oversee POS systems, cash controls, and shift reporting
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Maintain dining room cleanliness, organization, and appearance
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Partner with kitchen leadership to ensure smooth service flow
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Track performance metrics and implement continuous improvements
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Stand and walk for extended periods
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Lift up to 25 lbs with or without accommodation
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Bend, reach, and move throughout the restaurant
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Work in a fast-paced, high-volume, and noisy environment
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Must be at least 18 years old
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Authorized to work in the United States
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2+ years leadership experience in hospitality, food service, or retail preferred
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Strong communication, coaching, and organizational skills
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Ability to work a flexible schedule, including weekends and holidays
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Competitive hourly pay within the range listed above (MA Pay Transparency Compliant)
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Paid training and leadership development
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Free meals
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Scholarship opportunities (where applicable)
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Career growth opportunities within Chick-fil-A
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Closed on Sunday
Chick-fil-A Marlborough is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other protected status under federal, state, or local law.
In compliance with Massachusetts law, this posting includes the pay range the employer reasonably and in good faith expects to pay for this role at the time of posting. Actual compensation will be based on experience, qualifications, and availability.
Employment is contingent upon verification of identity and authorization to work in the United States as required by federal law.
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Must have a source of reliable transportation
Chick-fil-A may be best known for serving a mean chicken sandwich, hot waffle fries and that oh-so-delicious Chick-fil-A Sauce, but our restaurants are also known for another secret sauce: our friendly team members. Maybe they’re happy because of easy access to chicken nuggets, or maybe it’s because they simply love serving customers. We are audacious enough to believe that a restaurant filled with exceptional, passionate team members committed to serving others can make our community a better place to live. If you like the sound of that we’d love to meet you..
