Location: Dairy Queen
Reports To: Shift Leader / Assistant Manager / General Manager
The Chill Staff team member is responsible for preparing and serving high-quality Dairy Queen® treat products, including soft-serve, Blizzards®, sundaes, and other desserts. This position ensures treat orders are prepared efficiently and accurately, while maintaining a clean, safe, and welcoming environment in accordance with company standards and health regulations. The ideal candidate is friendly, detail-oriented, and thrives in a fast-paced, team-focused environment.
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Prepare and assemble treat items quickly and accurately in accordance with Dairy Queen recipes and brand standards.
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Ensure all products meet company quality, appearance, and portion standards before being served.
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Maintain awareness of customer needs and deliver exceptional service with a positive, helpful attitude.
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Operate and maintain chill equipment (including softserve machines, mixers, etc.) safely and in compliance with health and safety guidelines.
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Perform regular cleaning and sanitizing of equipment and tools used in treat preparation.
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Maintain cleanliness and organization of the chill station and all frontofhouse areas.
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Complete assigned prep work and ensure the chill station is stocked with necessary items for each shift.
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Follow product rotation procedures to minimize waste and ensure freshness.
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Participate in daily cleaning tasks including mopping, sweeping, trash removal, restocking supplies, and maintaining restroom cleanliness.
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Assist with parking lot pickup, freezer organization, and other facility upkeep as needed.
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Follow the PRIDE checklist to ensure chill station standards are met at all times.
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Work collaboratively with coworkers and managers to ensure smooth shift operations and quality guest experiences.
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Communicate clearly and respectfully with other team members to ensure accurate order preparation.
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Promptly report any equipment issues, customer concerns, or unusual situations to a supervisor.
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Actively engage with customers in a friendly and professional manner.
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Support the promotion and sampling of treat items when appropriate.
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Ability to work efficiently in a highvolume, fastpaced environment.
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Excellent communication and customer service skills.
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Strong attention to cleanliness, organization, and product presentation.
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Ability to stand for long periods and move quickly throughout the shift.
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Willingness to follow all food handling, safety, and sanitation procedures.
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Previous experience in food service or quickservice restaurant (QSR) environments is a plus, but not required.
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Must be able to lift and carry up to 50 pounds (e.g., cases of food or supplies) up to 10 times during a sixhour shift.
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Frequent standing, walking, bending, lifting, and reaching required.
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Must be able to work in varying temperature conditions (kitchen, freezer, outdoor areas).
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Must be able to move swiftly in the service area, potentially serving up to 40 customers per hour.
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Ability to read order monitors, recall product contents, and effectively communicate with team members.
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Friendly, teamoriented, and servicefocused.
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Maintains proper personal hygiene, a professional appearance, and a positive attitude.
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Dependable, punctual, and committed to excellence.
Teton Group, LLC, is the leading Dairy Queen franchising operator across Idaho and Utah. Teton Group, LLC, operates franchise locations for Dairy Queen in a number of states in the country.
