Busy Neurosurgical and Spine clinic is looking for Reception and Scheduling Specialists to join our team.
The right candidate is a team-player who is believes in the Statement of Culture that we strive to support:
We commit to be a part of a dynamic team helping patients with spine, nerve and brain conditions-- and committing to providing an experience that will have a positive impact on patients, community partners and each other. Our practice offers a friendly and collegial culture where we aim to support one another and thrive to put teamwork first. We value creating a patient customer experience like no other and supporting the great reputations of our physicians in the community.
Be a part of our team.
General Statement of Duties: Responsible for management of inbound telephone calls, including providing general information or routing calls to the appropriate department.
Supervision: Reports to Patient Services Supervisor and Clinic Administrator
Working Conditions: Work is performed in a clinic environment. Work involves frequent contact with patients and other clinical staff. Work may involve dealing with distressed patients. All of the following are essential job functions.
· Must be able to sit for prolonged periods of time.
· Must have adequate manual dexterity to write legibly and operate basic office equipment, such as computer and telephone.
· Must have adequate hearing and speaking ability to communicate with patients, co-workers, and medical community partners.
· Must have adequate visual acuity to read and interpret written material.
· Must be able to maintain composure under the stress of emergency situations, frequent interruptions, and heavy workload demands.
Job Duties:
· Answers inbound telephone calls and processes appropriately:
o Provides general clinic information.
o Transfers call to the appropriate staff member.
o Initiates a message either on paper or in the Electronic Health Record and routes to the appropriate physician/provider or clinical staff member.
· Completes appointment confirmation calls for all scheduled appointments 24 hours in advance of the appointment.
· Communicates professionally with patients, medical providers, co-workers and medical community partners.
· Manages time appropriately, including cooperating with co-workers to ensure coverage for required breaks and lunches.
· Attends required meetings and participates in committees as requested.
· Participates in professional development courses and maintains professional certifications (if applicable).
· Complies with all clinic policies and procedures, including HIPAA and OSHA policies.
· Assists other office personnel in the performance of their duties as assigned and as workload permits.
· Performs other duties as required/assigned.
Performance Requirements:
Knowledge, Skills, & Abilities:
· Knowledge of general computer and telephone operations.
· Skill in managing multiple telephone calls.
· Skill in establishing and maintaining professional and effective working relationships with patients, co-workers, and medical community partners.
· Ability to react calmly and effectively in high stress or emergency situations.
· Ability to interpret and apply policies and procedures.
· Ability to read, understand, and follow oral and written instructions.
· Ability to communicate clearly.
· Ability to work effectively as a team member within the medical office.
Education:
High school graduation or GED
Experience:
None
Certificate/License:
Not required
Alternative to Minimum Qualifications:
None
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
