Front Desk & Patient Success Coordinator
Vitality Physical Therapy | Canton, OH 44718 | Part-Time | $22/hour
Pay: $20–$22/hour + performance bonuses
Hours: ~20 hours/week | Growth path to full-time
Please note: A 3–5 minute video submission is required for consideration for this role. Details are under "How to Apply" below.
This is not a sit-and-answer-phones job.
The front desk at Vitality Physical Therapy is the first and last impression our patients have of this practice. We keep the everyday athlete active — the weekend warriors, the parents chasing kids around, the people who just want to move without pain. Many of them came to us after being dismissed, rushed, or handed generic advice by everyone else they tried. Your job is to make sure they feel, from the very first phone call, like they've finally found somewhere that actually gets it.
That takes more than warmth. It takes someone who moves with urgency, catches the details before they become problems, and follows through without being asked twice. If that's genuinely how you operate, keep reading.
Who We Are
Vitality Physical Therapy is a cash-based physical therapy practice serving Canton and the surrounding area. Our mission is simple: we keep the everyday athlete active. We don't operate by volume. We operate by intention. Our patients get real results because everyone on this team, clinical or not, is invested in a world-class patient experience from top to bottom.
We're a small, tight-knit team that genuinely likes each other and takes the work seriously without taking ourselves too seriously. Our values — grace, clarity, continuous improvement, and genuine service — aren't wall art. They're how we actually operate.
What You'll Own
This is a part-time, in-person role. You're responsible for all front desk operations from top to bottom. That means the schedule runs cleanly, communication is clear, and nothing falls through the cracks.
- All front desk operations
- Scheduling, calendar management, and appointment optimization
- Patient communication by phone, in person, and follow-up
- Managing cancellations and keeping the schedule full and accurate
- Following up on outstanding items before being reminded
- Maintaining systems and workflows with precision
- Anticipating what the team needs before being asked
- Completing tasks fully and accurately the first time
What We're Actually Looking For
We'd rather be upfront than waste your time or ours.
You'll thrive here if you:
- Take ownership without being asked. If something needs handling, you handle it.
- Move with urgency and don't wait for direction
- Catch the details that others walk right past
- Follow through consistently, including on the small stuff
- Learn new software quickly and genuinely embrace better tools
- Can hold a direct, confident conversation, including the uncomfortable ones
- Are invested in the experience of the people you're serving, not just the tasks in front of you
This isn't the right fit if you:
- Need tasks broken down step by step before you can act
- Require reminders to finish what you've started
- See this as just an admin job
- Are opposed to using AI tools as part of daily work
- Get distracted when things are slow instead of finding productive work
A background in medical settings is appreciated, but not required. We'll teach you everything clinical. What we can't teach is the drive to own your role, the eye for detail, and the instinct to move before being told.
The Tech Stack
We use real systems and we invest in them. You'll work in Jane App (scheduling and records), GoHighLevel (client communication and follow-up), Canva, and AI tools we use across writing, research, and workflow automation. We'll teach you everything. Openness to learning is all we ask.
Compensation and Schedule
- $20-22/hour, part-time
- In-person in Canton, OH 44718
- Intentional patient volume. You won't be managing chaos. You'll be managing a well-run practice, and your job is to keep it that way.
How to Apply
Skip the resume-only submission. We want to learn how you actually think and work.
REQUIRED: To move forward with the interview process, please submit a 3-5 minute video answering three questions. We will send you information on how to submit your video.
Submit a 3–5 minute video using this form: https://visit.vitphysicaltherapy.com/video-submission-page
In your video, please answer these three questions:
- Why do you feel like Vitality Physical Therapy is a good fit for you?
- Why do you feel like you're a good fit for Vitality Physical Therapy?
- Where do you see yourself, both personally and professionally, in 5 years?
No fancy editing needed — a simple phone recording is perfect. We're not judging video skills; we just want to see how you think, communicate, and what you care about.
Once we've reviewed your video, we'll reach out with next steps.
If you read this and thought "that sounds like me," we want to hear from you.
Work Location: In person
Please note: due to the volume of applications, candidates will not hear back from us until after August 15th. We appreciate your patience.
Pay: $20.00 - $22.00 per hour
Expected hours: 20.0 per week
Work Location: In person
