Job Summary
We are seeking an energetic, detail-oriented Patient Services Representative to be the welcoming face of our organization. This role requires strong customer service skills, professionalism, and the ability to manage front desk operations in a fast-paced environment while maintaining HIPAA compliance. The ideal candidate is organized, proactive, and confident using office and medical management systems.
Key Responsibilities
- Greet patients, clients, and visitors warmly and professionally
- Manage a multi-line phone system with excellent phone etiquette
- Schedule appointments and manage calendars using eClinicalWorks (ECW) or similar systems
- Handle emails, messages, and inquiries using Google Workspace
- Perform accurate data entry while maintaining strict HIPAA compliance
- Maintain records, filing, and documentation with attention to detail
- Assist with administrative and clerical tasks using Microsoft Office Suite (Word, Excel)
- Support office workflow while safeguarding confidential patient information
- Maintain a clean, organized, and professional front desk area
Qualifications & Experience
- Prior experience in a front desk, receptionist, or administrative role
- Experience with eClinicalWorks (ECW) or other EMR/EHR systems preferred
- Excellent verbal communication and professional phone etiquette
- Bilingual (English/Russian/Uzbek/Spanish)
- Strong organizational skills and ability to multitask
- High attention to detail and discretion with sensitive information
Pay: $18.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
