As an integral part of our accounting team, this position will analyze accounts receivable and engage directly with clients to ensure timely payments while resolving any billing issues.
Key Responsibilities:
● Analyze accounts receivable on a client and while collaborating closely with the local franchise.
● Reach out to client contacts to secure timely payments on outstanding invoices, effectively resolving challenging receivables with professionalism and tact.
● Provide management with detailed insights and action plans regarding client payment trends, potential risks and challenges in the collection process.
● Conduct outbound collection calls with a focus on maintaining and enhancing customer relationships, ensuring a professional representation of the company.
● Address and resolve client-billing issues promptly, applying good customer service skills to minimize accounts receivable delinquency.
● Identify issues contributing to account delinquency and discuss with management.
● Review and monitor assigned accounts and applicable collection reports.
● Handle various forms of correspondence to clients to encourage payment of delinquent accounts, including but not limited to phone calls, mailing reminder statements, and email correspondences on a monthly and as needed follow-up basis while maintaining a professional representation of the firm.
● Maintain records of clients' financial statuses and document collection efforts in the job file management system.
Job Requirements:
● High School Diploma or equivalent.
● A minimum of 2 years of collections experience including interaction with a large customer base.
● Strong communication skills needed – both oral and written.
● Excellent problem solving and analytical skills are required.
● Must have attention to detail with an eye for accuracy.
● Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.
● Ability to work independently and as part of a team in a fast-paced environment.
● Proven experience in accounts receivable and collections.
● Excellent communication and negotiation skills, with the ability to resolve issues and maintain customer relationships
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Vision insurance
Work Location: In person
