Job Summary
Work in paradise? Soak on the Sound is the Pacific Northwest's premier salt water soaking and sauna facility, named continuously as a top-of-class healing environment. The Director of Guest & Staff Experience will be responsible for the shared management of the day-to-day business operations of Soak on the Sound, with an emphasis on all aspects of staff retention and wellness and exceptional guest experience. This role manages the people that make Soak exceptional.
Lifestyle supportive with a planned 32 hrs/wk, and a co-management arrangement with the Director of Operations. Explore the Ahhhhhhh of working at Soak on the Sound...
Areas of Responsibility:
Management
- Collaborate closely, including weekly meetings with Management Team and/or CEO
- Monitor and manage [email protected] account
- E-document organization and maintenance (Google docs)
Staff Experience
- Manage all Guest Service Staff (GSS) and other non-management positions HR
- Initiate hiring process
- Conduct Interviews, and oversee onboarding process of all new hires
- Oversee all aspects of new and existing Guest Service Staff and new hire training
- Coordinate all non-management staff communications
- Respond to and identify any staff issues
- Generate and execute staff 90 day and annual reviews
- Schedule and lead all staff meetings
- Monitor staff MAST permits, including monitoring renewal dates
- Enforce Staff Policies
- Generate and maintain the monthly employee schedule
- Draft schedule email to all by the 12th of each month
- Share schedule with all GSS between the 15th-17th of each month
- Update posted schedule with any changes changes in a timely manner
- Field vacation requests and shift trades, to maintain adequate staffing
Guest Experience
- Maintain top-of-class guest experience quality
- Model excellent guest service in all interactions
- Oversee daily needs of guests
- Field real time reservation and cancellations questions
- Manage daily and future reservations (Square)
- Manage guest relations
- Manage applicable accounts payable
- Respond to emergent issues
- Respond to daily guest e-communications, with CEO
- Enforce Customer Policies
Financial
- Manage Online Booking Service (Square)
- Revenue
- Maximize occupancy
- Maximize upsells
- Maintain/increase guest retention rate
- Support additional revenue channels & pricing modifications
- Maintain and model a focus on sales for all staff
- Manage applicable accounts payable
- Manage onsite cash and bi-weekly cash deposits
- Monitor staff time cards
- Oversee and generate bi-monthly payroll, with CEO
Experience:
- Proven management experience in the hospitality industry, or the like.
- Demonstrated leadership skills with the ability to run HR, inspire teams and model and create a fluid and uplifting work culture.
- Excellent customer service skills with a passion for creating memorable experiences for guests.
- Equanimity in customer service and staff relations.
- Desire to learn the ins and outs of running a small woman-owned business a plus.
Reach out if you’re ready to lead with your solid energy, usher forth healing experiences for guests, and cultivate an inspiring work environment for staff retention and fulfillment.
I can't wait to connect with you. Warmly, Wren Farris, Owner, Founder, CEO
Pay: $39.00 - $42.00 per hour
Benefits:
- 401(k)
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Relocation assistance
Work Location: In person
