Using your knowledge of the Credit Union’s products and services, you assist members calling in with questions, making payments, or needing help navigating Credit Union applications. A keen sense of listening skills aids you in identifying the member’s need and quickly analyzing and resolving the problem. Your interaction with members is always prompt and courteous. You are able to accurately record details of each call while adhering to Federal and State regulations and company policies.
- 1-year prior experience in a member service role at a full-service financial institution
- General knowledge of Credit Union policies and procedures
- High school graduate or equivalent
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