Who we are
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.
Symbotic is seeking a Field Service Technician to support the performance, reliability, and availability of our automated micro fulfillment and material handling systems in live customer environments. This hands-on, customer-facing role requires strong mechanical and electrical troubleshooting skills, operational awareness, and the ability to diagnose and resolve issues across robotic, conveyor, and automated equipment platforms. The ideal candidate is a proactive problem solver who enjoys working in a fast-paced environment, takes ownership of technical challenges, and collaborates effectively with customers and internal teams to ensure safe operations and maximize system uptime.
The Micro-Fulfillment Operations organization is responsible for supporting, maintaining, and optimizing Symbotic's automated fulfillment systems located within our customers' retail stores. Our team works directly in live operational environments to ensure systems operate safely, efficiently, and reliably while enabling customers to meet their fulfillment goals. Field Service Engineers serve as the frontline technical experts, providing troubleshooting, maintenance, and operational support while collaborating closely with customers, operations teams, and
engineering partners to drive continuous improvement and deliver an exceptional customer experience.
Perform preventive, corrective, and breakdown maintenance on automated systems including robotic bots, conveyors, lifts, motors, sensors, and material handling equipment.
Troubleshoot and repair PLC-controlled systems, electrical circuits, control panels, HMIs, and electro-mechanical components in live production environments.
Respond to equipment faults and operational disruptions by diagnosing and resolving failures involving conveyors, robotics, motors, drives, sensors, and other automated hardware to quickly restore system functionality and minimize operational downtime.
Monitor system performance, alarms, logs, and operational data to identify recurring faults and equipment reliability concerns.
Partner with Hardware, Software, Systems Engineering, Operations, and site leadership teams to restore and stabilize system performance.
Ensure compliance with OSHA, LOTO, electrical safety, machine guarding, conveyor safety, and Symbotic safety standards.
Associate degree, technical certification, or equivalent hands-on experience in Electrical Engineering, Electro-Mechanical Technology, Mechatronics, Automation Technology, or a related technical field, OR
Minimum of 2 years of hands-on experience supporting automated systems in warehouse, distribution, manufacturing, or material handling environments.
Ability to diagnose and repair electrical circuitry, control panels, motors, sensors, and automation hardware.
Familiarity with lockout/tagout procedures, electrical safety practices, machine guarding, working at heights, and conveyor safety standards.
If the site location is in construction, you will be required to wear proper PPE (hard hat, safety vest, steel toes, eyeglasses, ear protection, fall protection (e.g., safety harness).
The employee is routinely required to work at heights of up to 45 feet and within restrictive areas of 24 inches. to stand; climb or balance and stoop, kneel, crouch, or crawl.
Must be capable of occasional and/or continuous feeling, seeing, hearing, bending, twisting, stooping, pushing, pulling, balancing, gripping, climbing, crawling, sitting, handling objects, and repetitive movement using both hands and feet. Must comply with all safety requirements and protocols, including without limitation Lock out tag out safety protocols and fall protection safety protocols.
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About Symbotic
Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.
We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer.
We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
The base range for this position in the posted location is $54,000.00 - $74,800.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.
