Position Overview
Hunter Canine Dog Training is seeking a highly organized, detail-oriented Operations Manager to oversee the day-to-day administrative and operational functions of Delaware's largest and most trusted dog training company.
This role is responsible for ensuring that every client, dog, trainer, and internal process moves through the company efficiently and professionally. The Operations Manager serves as the bridge between sales, training staff, clients, scheduling, compliance, and business operations.
The ideal candidate is proactive, solutions-oriented, highly organized, comfortable managing multiple moving parts simultaneously, and capable of creating systems that allow the company to scale.
Primary ResponsibilitiesClient Operations
- Manage client onboarding from signed agreement through program completion
- Ensure all required paperwork, vaccination records, fecal tests, deposits, and payments are collected on time
- Coordinate board and train scheduling, day camp scheduling, consultations, evaluations, and private lessons
- Maintain accurate client records within company software systems
- Monitor client communication and ensure timely follow-up on outstanding items
Scheduling & Logistics
- Manage trainer schedules and training program capacity
- Coordinate board and train placements with trainers
- Monitor upcoming start dates and identify scheduling conflicts before they occur
- Assist with trainer workload balancing and operational planning
- Coordinate transportation and logistics when needed
Team Management
- Serve as the primary administrative support for trainers and management
- Hold team members accountable to company systems and procedures
- Track operational KPIs and report findings to ownership
- Assist with onboarding and training of new administrative staff
- Support implementation of new systems, processes, and SOPs
Compliance & Documentation
- Ensure all dogs meet company requirements prior to starting services
- Verify vaccination records, fecal testing requirements, liability waivers, and intake forms
- Maintain organized client files and operational records
- Ensure adherence to company policies and safety standards
Financial Administration
- Track deposits, payment plans, outstanding balances, and client invoices
- Assist with revenue reporting and operational forecasting
- Coordinate with bookkeeping and accounting as needed
- Monitor refunds, credits, and payment issues
Systems & Process Improvement
- Identify inefficiencies and propose solutions
- Create and maintain Standard Operating Procedures (SOPs)
- Improve workflows across departments
- Assist ownership with scaling systems and operational infrastructure
Key Performance Indicators (KPIs)
Success in this role will be measured by:
- Client onboarding completion rate
- Vaccination and documentation compliance
- Scheduling accuracy
- Trainer utilization and capacity management
- Client response times
- Outstanding balance collection
- Reduction of operational errors
- Team adherence to company systems
- Overall operational efficiency
QualificationsRequired
- Strong organizational and project management skills
- Excellent written and verbal communication
- Ability to manage multiple priorities simultaneously
- Strong problem-solving abilities
- Proficiency with CRM systems, spreadsheets, and cloud-based software
- Professional demeanor and customer service skills
- Ability to work independently with minimal supervision
Preferred
- Operations management experience
- Administrative leadership experience
- Experience in service-based businesses
- Experience managing teams
- Familiarity with scheduling, logistics, or project management
- Dog industry experience is a plus but not required
Ideal Candidate Traits
- Highly organized
- Detail-oriented
- Process-driven
- Accountable
- Adaptable
- Calm under pressure
- Strong communicator
- Self-starter
- Solution-focused
- Leadership mindset
Compensation
- Full-Time Position
- Competitive hourly or salary compensation based on experience
- Performance-based growth opportunities
- Leadership development opportunities
- Opportunity to grow with a rapidly expanding company
Mission of the Role
The Operations Manager's mission is to create operational excellence so trainers can focus on training dogs, sales can focus on helping clients, and ownership can focus on growing the business.
Pay: $22.00 - $35.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
