Job descriptionAbout Us:LifeCycle Transitions is a compassionate and dedicated team of Transition Specialists committed to supporting individuals and families through major life transitions. We understand the complexities and challenges of moving to a new home or navigating significant life changes. Our mission is to provide personalized support and guidance every step of the way, from logistical assistance to emotional support, ensuring a smooth and seamless transition for our clients. With care and expertise, we strive to alleviate the stress and anxiety often associated with life's transitions, allowing our clients to focus on embracing the next chapter of their lives with confidence and peace of mind.
Key Responsibilities Lead Intake & Sales
- Answer inbound calls, emails, and inquiries from potential clients.
- Screen and qualify leads based on service eligibility before escalating them.
- Communicate Lifecycle Transitions’ services in a clear and engaging manner to convert inquiries into scheduled assessments.
- Maintain a high-touch follow-up process to nurture potential clients and increase conversion rates.
- Make daily outbound calls to engage prospects, follow up on inquiries, and move them toward scheduling an assessment.
Scheduling & Coordination
- Schedule and confirm client assessments with the appropriate team members.
- Request and organize client photos to streamline service evaluation.
- Ensure the executive team only engages with well-qualified, high-priority leads.
- Manage scheduling conflicts and last-minute changes to avoid disruptions.
Email & CRM Management (HubSpot)
- Manage all email inquiries, ensuring timely responses and professional communication.
- Keep accurate records of all lead interactions and maintain the lead pipeline in CRM software.
- Track the status of all leads, follow-ups, and conversions to ensure no opportunities are lost.
Transaction & Documentation Management
- Assist in finalizing service agreements, contracts, and payment processes when applicable.
- Ensure that all necessary documentation (e.g., signed contracts, payment confirmations, assessment details) is received before moving forward.
Communicate effectively with the operations team to ensure a smooth transition from lead intake to service execution.
Project Coordination:
Identify and recruit new vendors, including cleaning companies, to expand our network of service providers.
- Manage vendor relationships, including negotiating contracts, establishing service level agreements (SLAs), and ensuring compliance with company standards.
- Coordinate vendor assignments and schedules, ensuring timely and efficient delivery of services to clients.
- Serve as the main point of contact for vendors, addressing any concerns or issues that may arise during project execution.
- Monitor vendor performance and quality of work, implementing corrective actions as needed to maintain high standards.
- Collaborate with internal teams, including sales and operations, to forecast demand and allocate resources accordingly.
- Set a sense of urgency and prioritize tasks effectively, with the ability to shift priorities as needed to meet deadlines.
- Support cross-functional responsibilities as assigned that align with the mission and purpose of the company.
- Continuously evaluate vendor performance and identify opportunities for improvement or optimization.
- Stay updated on industry trends and best practices in vendor management.
Qualifications:
- Bachelor's Degree + 10 years of customer service.
- 0-3 years of experience in vendor management, procurement, or supply chain management.
- Strong negotiation and contract management skills.
- Excellent communication and interpersonal skills, with the ability to build and maintain relationships with vendors and internal stakeholders.
- Detail-oriented with strong organizational and problem-solving abilities.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Proficiency in Microsoft Office suite and experience with vendor management software is a plus.
Job Type: Contract
Pay: $18/hr
Expected hours: 15 – 20+ per week
Schedule:
- Day shift M /T/ W 9-4 pm, EST
- Day shift Th / F/ Sat/ Sun 9-4 pm, EST
Why Join Us:
We don't just offer jobs; we provide meaningful opportunities. Join us and embark on a rewarding journey filled with endless growth, fulfillment, and possibilities for success. Together, let's shape the future and make a lasting impact on the world.
Job Type: Contract
Pay: $18.00 per hour
Work Location: Remote
Job Types: Part-time, Contract
Pay: $18.00 per hour
Expected hours: 25 per week
Schedule:
Work Location: Remote
