Job Type: Full Time, Non-Exempt
Schedule: Monday through Friday- In Office (Day Shift)
Reports to: Area Manager
First Urology is the largest independent urology practice serving Louisville, Kentucky, and Southern Indiana, providing comprehensive care for men, women, and children across multiple locations. Our team is dedicated to delivering exceptional patient care through advanced technology, innovative treatments, and a collaborative approach that puts patients first. We offer a full spectrum of urologic services, including minimally invasive surgery, cancer care, men's and women's health, kidney stone treatment, pelvic health, imaging, pathology, clinical research, and more.
At First Urology, our people are the heart of everything we do. We foster a culture built on teamwork, respect, integrity, and continuous growth, where employees are empowered to make a meaningful impact on the lives of our patients and one another. Our commitment to investing in our team has earned us recognition as one of Business First's Best Places to Work in Louisville and Southern Indiana for 10 consecutive years, along with additional workplace honors. We offer competitive compensation, generous benefits, opportunities for professional development, and a healthy work-life balance.
If you're looking to join an organization that values excellence, innovation, compassion, and community, First Urology is a place where your career can thrive while making a difference every day. Learn more at www.1sturology.com or follow us on Facebook, Instagram, and LinkedIn.
Position Summary:
Greets patients and visitors in a professional, friendly and hospitable manner, responsible for answering incoming calls, providing information, transferring calls or taking messages per instruction from appropriate provider/clinician, documents information in appropriate methods. Responds to patient requests/messages, gives information, sets appointments, etc. Skilled in written and verbal communication to assist with a variety of issues. Excellent ability to multitask required. Demonstrates exceptional customer service skills, must be able to work well in a fast-paced environment and learn quickly.
Responsibilities
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Acknowledge all patients in a professional and timely manner.
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Exhibit excellent customer service internally with patients and other external contacts.
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Educate patients regarding upcoming visits, locations, times, etc.
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Provides a variety of information.
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Accurately documents all conversations, calls and actions in patient's electronic medical record and any supporting log.
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Verify billing items are correct and approved.
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Refer unresolved patient issues to designated departments for further investigation.
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Schedules appointments for follow-ups and established patients.
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Verifies insurance and obtains authorizations.
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Provides patients with lab orders at check out
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Coordinates doctor to doctor referrals
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Verifies insurance and obtains prior authorizations
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Enters labs and scans into patient charts
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Maintains an organized lobby during open hours
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Maintains established productivity benchmarks to meet goals in a fast paced, stressful environment.
Qualifications
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Minimum of 1 year experience a medical receptionist and/or medical assistant.
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Knowledge of medical terminology.
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Knowledge and understanding of HIPAA requirements.
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Two years of full-time experience working in a professional office environment
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Excellent written and verbal command of English.
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Demonstrated data entry skills, advanced software use, including Microsoft Office.
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Excellent customer service skills and ability to be compassionate.
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Successful clearance screen through the Office of Inspector General (OIG) for federal health programs.
Education and Certifications:
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High school diploma or equivalent (required); associate degree or higher a plus.
Benefits:
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401(k) company contribution of 7.5% annual salary (whether you contribute or not)
- Dental insurance
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Health insurance
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Vision
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Company Paid Life insurance 20k
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Company Paid AD&D 20K
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Company Paid Long-Term Disability 60%
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6 Days of Sick Time
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8 Paid Holidays
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10 Days of Vacation Time
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Milestone Checks
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Cabin/Condo for vacations
EEOC Statement:
First Urology provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. May be required to undergo background check and/or drug screen.
Qualifications:
- Previous experience with phone systems and medical administrative support is preferred
- Familiarity with medical collection processes is a plus
- Proficiency in EMS software
