Description:
Riverside Technologies, Inc. is currently seeking a full-time Customer Service Representative/Order Entry person to join our team.
Job Summary:
The primary responsibilities of the Customer Service Representative/Order Entry individual are to maintain detailed records of order activities and support customer accounts.
What You’ll Be Doing:
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Updating records/data entry and creating new records with excellent accuracy
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Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking output
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Maintaining detailed records of order activity
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Communicating with suppliers, vendors, and distributors regarding product shipment and order status
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Resolving customer requests for assistance via phone and email; addressing issues and coordinating with internal departments to appropriately respond
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Placing purchase orders and credit card orders in a timely manner to fulfill sales orders secured by the sales staff
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Verifying accuracy and completeness of customer purchase orders
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Communicating and coordinating with Account Managers to make corrections and updates to all supporting documentation to complete purchase transactions
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Verifying stock of products ordered; communicating back ordered, end-of-life, or discontinued status of products to Account Managers and/or customers
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Registering warranties
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Performing other related duties as assigned
Requirements:
What You’ll Need:
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High school diploma or equivalent required
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Relevant work experience in a customer service role
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Excellent customer service skills that exceed customers’ expectations
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Ability to meet departmental quality and quantity metrics
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Proficiency in MS Office (Word, Excel)
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Precise data entry and typing skills
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Regular, reliable attendance
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Great attention to detail
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Strong written, oral, and verbal communication skills
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Great organizational, planning, and time-management skills
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Ability to work both independently and as part of a team
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Ability to adhere to all company policies and procedures, including, but not limited to, dress code and professionalism
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Must be able to pass drug screening and background check
What You Can Look Forward to:
We offer a competitive salary and benefits package, including 401(k) with match, medical, dental, vision, paid holidays, and a generous PTO plan.
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PASSION: A passionate work environment—we are passionate about finding unique, creative solutions to our customers’ challenges.
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CREATIVITY: A creative environment with creative people—we enjoy finding creative solutions to different challenges.
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TEAMWORK: A team-centric environment—we thrive on working with others to reach a common goal.
