One of our clients is looking for a Customer Support Representative in Johnston, IA.
Duration: - 12 Months
Shift: - Monday through Friday, hours between 8am to 5pm
Number of positions: - 1
Pay rate: -$19 per hour
Job Description:
The Enterprise Contact Center Tier I team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
Responsibilities
· The primary responsibilities for this opening could be for Tier 1 support.
· Technicians provide phone support while effectively documenting each interaction.
· Common calls include: General product questions, availability, compatibility, Warranty registration, and extended warranty coverage, Out of warranty assistance, Parts and publications lookups and Loyalty Rewards programs
Requirements:
· 6+ months experience with customer service/support experience.
· Skills in interpersonal communications, negotiation, and conflict resolution.
· Proficiency with Microsoft Office products
Education:
· Bachelor’s degree in business, Supply Management, Engineering/Technology, or similar discipline
· Recent graduate would be preferred
Pay: $19.00 per hour
Work Location: In person
