Client Services Specialist
Ambassador Education Solutions, a national provider of course materials to higher education colleges and universities, and to K12 schools, seeks a Client Services Specialist to join our Client Services Team. The position's work schedule is hybrid and resides in the Distribution Center in Plainview, NY.
Overview of Position:
The Client Services Specialist is part of an outstanding Client Services Team responsible for providing best in class customer service to our clients, exceeding client satisfaction, while maintaining value-added relationships. This role is critical to our Company as it acts as the primary point of contact to our valued clients.
Scope of Responsibilities:
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Communicate with clients and publishers on a daily basis to handle client concerns, inquiries, claims and any other special services required.
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Monitor warehoused and/or physical inventory for assigned clients and adjust as necessary by initiating transfers, returns, etc.
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Audit publisher pricing on a quarterly basis to ensure that clients are charged with current pricing.
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Review inventory aging report monthly to identify and return books that are not selling and receive credit from the publisher.
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Respond to low inventory alerts by placing orders or initiating transfers and monitor subsequent back orders.
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Utilize aging and forecast trending reports to accurately order and manage inventory.
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Complete regularly scheduled reports.
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Format, modify, and upload Excel spreadsheets containing assigned clients' booklists for each semester start.
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Perform quality control on client booklists for pricing and publisher verification.
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Manage all course material requirements to ensure proper set up and distribution.
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Perform order entry and manifesting of telephone, e-mail or faxed orders.
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Review pricing and mark-ups to ensure accuracy for clients.
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Follow through on book orders and transfers to ensure timely delivery to assigned clients.
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Perform site clean-up prior to semester starts by pricing.
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Ensure that company policies and procedures are followed and authorize exceptions to policies and procedures within approved guidelines.
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Operates inventory control software, word processing and spreadsheet applications.
Requirements:
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High School Graduate or General Education Degree (GED), required.
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Associates Degree (two-year college or technical school), preferred.
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Two to three years of previous client service experience.
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Experience with Microsoft Office suite and the ability to learn and utilize proprietary software.
We offer competitive compensation and benefits, a convenient location, casual dress code and a fun, team-oriented environment.
