Helpdesk Technician (Entry-Level)
Start your IT career with a team that trains you
BlueKey IT is a local managed services provider looking for someone at the start of their IT career who genuinely likes solving problems and helping people. If you build your own PCs, run a home lab, or just enjoy figuring out why the computer won't cooperate, this is a place to turn that into a real career.
You do not need years of experience. You need to be reliable, curious, and good with people. We handle the training.
Where this role goes
This is the entry point to a defined career path: Helpdesk, then Tier 1, Tier 2, and Engineer. We support that growth with hands-on mentorship and [certification reimbursement (CompTIA A+, Network+, etc.)]. Techs who show up and learn move up here.
Key Responsibilities
- Answer incoming support calls and assist users with basic IT issues
- Create, update, and manage help desk tickets
- Provide basic troubleshooting for desktop, laptop, and peripheral issues remotely and on site
- Set up and configure computers (imaging, user setup, software installation)
- Prepare computers and equipment for deployment to end users
- Reset passwords and assist with basic account access issues
- Follow documented processes and escalation procedures
- Maintain an organized workspace
Required Qualifications
- 0–2 years experience in help desk, technical support, or related IT role
- Comfortable answering phone calls and speaking with users professionally
- Basic understanding of Windows operating systems
- Strong customer service and communication skills
- Ability to follow instructions and documented procedures
- Willingness to learn new tools, systems, and technologies
- Reliable, punctual, and detail-oriented
Basic Technical Skills (Training Provided)
Familiarity or interest in learning:
- Windows desktop setup and configuration
- Installing software and performing basic updates
- Microsoft 365 and Google Workspace (basic tasks such as password resets and user setup)
- Basic networking concepts (Wi-Fi, Ethernet, printers – no advanced networking required)
- Ticketing systems
Preferred
- Previous customer service experience
- Experience setting up or troubleshooting PCs or laptops
- IT coursework or degree, certifications (CompTIA A+), or personal technical projects
- Experience working in an office or IT support environment
Work Environment
- Office-based position
- Full-time
- Phone-based support role
- Hands-on computer setup
- Training and support provided
What We’re Looking For
We’re looking for someone who:
- Enjoys helping people and solving technology problems
- Is comfortable handling incoming phone calls
- Pays attention to detail when setting up equipment
- Communicates clearly and professionally
- Wants to build a career in IT and grow their technical skills
Additional Job requirements:
- Able to pass a background check and random drug testing (including marijuana).
- Strong written and verbal communication skills in English.
- Friendly and patient attitude when working with customers.
- Ability to carry 50 pounds up and down a flight of stairs.
BlueKey IT Services is a small, local business that can offer a fun work environment with tremendous opportunities for learning and growth. If you have a passion for computers, networking, working with clients and being part of a great team, please submit a current resume.
Benefits Include: Subsidized Health Insurance, 401K matching, Paid Time Off.
Job Type: Full-time
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k) matching
- Paid time off
- Professional development assistance
Application Question(s):
- Can you pass a background check?
- Can you pass a drug test including marijuana?
- Do you have a reliable vehicle, drivers license and insurance?
Work Location: In person
