Mt. Olympus Resort in Wisconsin Dells is hiring 2nd Shift Front Desk and Phone Customer Service Associates!
This position provides superior customer service beyond guest expectations. Front-desk employees are the first person customers speak to or interact with. Greeting and receiving guests and customer service is usually a common thread in all front-desk job descriptions. Responsibilities for a front-desk often include answering a multi-line phone system and greeting and directing guests, as well as staff. Duties include responding to guest inquiries, service issues and other general questions or concerns as appropriate.
Schedule: 2nd Shift, 3:00pm-11:00pm
**Weekends and holidays required; schedule may vary based on hotel occupancy and departmental needs.
Duties and Responsibilities:
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Reports to the Guest Services Supervisor and/or Guest Services/Resort Manager.
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Assuring friendly, courteous and accurate check-in and check-out of room guests.
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Handle high call volumes while maintaining accuracy and excellent customer service.
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Perform other administrative or customer support tasks as assigned.
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Competent knowledge of the property, local attractions, and current activities.
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Promote friendly, courteous, superior customer service.
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Taking room reservations and cancellations in a highly efficient and friendly manner while capturing all pertinent information.
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Will be responsible for handling cash, credit and sales transactions.
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Keep the front desk area and own station neat, tidy, and clean.
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Monitor guest safety and service issues to provide the safest and most customer-oriented environment.
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Understand safety and security procedures.
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Work collaboratively with other departments to resolve customer concerns.
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Stay up to date on company products, services, promotions, and procedures.
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Responsible for monitoring of room availability, maintenance, and housekeeping issues and communicating those to housekeeping in a timely and efficient manner.
Front Desk/Reservation Requirements:
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High School Diploma/G.E.D Equivalent Required
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Must have a valid driver’s license and reliable transportation to work
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Must be at least 18 years old to apply
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Must always bring a smile to work.
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Must be able to maintain and present a professional appearance at all times. Mt. Olympus’s grooming and personal hygiene requirement is to wear the proper issued clean uniform and name badge.
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A professional attitude is required at all times, handle pressure with poise and finesse.
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Must be honest and dedicated.
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Must be able to maintain confidentiality and be trustworthy.
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Exceptional oral and written communication.
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Spanish-speaking skills are a plus.
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Must possess excellent time management skills and be on time for work.
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Must be a team player and able to provide superior customer service.
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Must be able to work weekends and Holiday.
At Mt. Olympus Water & Theme Park Resort, we value every one of our employees; take great pride in acknowledging our staff on a monthly and quarterly basis with employee of the month programs and companywide outings. Here at Mt. Olympus, we are not just a family destination – we are a family.
What We Offer:
On Demand Pay- Get Paid the Same Day you Work!
Fun and Exciting Work Environment!
FREE Waterpark Park & Theme Park Passes (based on resort occupancy)
Flexible Schedules!
Full Time, Part Time and Seasonal Positions
Employee discounts on hotel rooms, retail and food
Employee of the month programs
Company-wide outings
Employee Referral Program
Full Time Employees are Eligible for Benefits:
Health Insurance, Dental Insurance, FSA Health & FSA Dependent Care after 60 Days of Employment
401K and Paid Time Off after 1 Year of Employment
For more information about our property, visit our website: https://www.mtolympuspark.com/
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