Behavioral Health District 3 - Mitchell, Howard, Winneshiek, Allamakee, Cerro Gordo, Floyd, Chickasaw, Fayette, Clayton, Franklin, Butler, Bremer, Hardin, Grundy, Marshall, Tama
Due to the nature of this work, candidates must live in one of the counties listed above to be considered for this role.
MISSION:
To advance community health through a strong network of health centers and other safety net providers.
COMPANY BACKGROUND:
The Iowa Primary Care Association (Iowa PCA) has supported Iowa’s community health centers since 1988 to expand access to affordable, high quality, integrated care. The Iowa PCA, along with our sister companies INConcertCare (INCC) and IowaHealth+ (IH+), provides training, technical assistance, and shared services opportunities in quality improvement, value-based care, health information technology, and other areas. We have expanded our services through a new partnership with the Iowa Department of Health and Human Services to serve as the new statewide Behavioral Health Administrative Service Organization (BH-ASO), providing an opportunity to expand our efforts and connection to the broader behavioral health safety net.
Purpose of the Position
The District Leader plays a crucial role in overseeing the administrative and operational functions of an ASO within a designated district. Reporting directly to the Director of District Operations & Strategy, the District Leader ensures efficient service delivery, compliance, and effective collaboration between the ASO, providers, and stakeholders.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties are normal and essential for this position. Other duties may be required and assigned.
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Regional Operations Oversight
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Manage the daily operations of the ASO within the assigned district, ensuring alignment with organizational policies and goals.
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Monitor the performance of service delivery, ensuring efficiency, quality, and timeliness.
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Act as the primary point of contact for district-level operations and resolve operational challenges.
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Provider and Stakeholder Relations
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Build andmaintainstrong relationships with behavioral health providers, community organizations, and other stakeholders.
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Facilitate communication between the ASO and providers to ensure clarity on processes, expectations, and requirements.
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Address concerns or complaints from providers or stakeholders ina timelyand professional manner.
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Performance Monitoring and Reporting
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Track and analyze key performance indicators (KPIs) for district operations, such as serviceutilization, provider compliance, and client outcomes.
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Prepare and present operational reports to ASO leadership,identifyingtrends, challenges, and opportunities.
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Use data-driven insights to recommend and implement operational improvements.
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Contract Complianceand Quality Assurance
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Ensure district operationscomply withASO contracts, regulations, and accreditation standards.
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Monitor provider adherence to contractual obligations, including performance metrics and documentation requirements.
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Lead quality assurance initiatives to improve operational efficiency and service outcomes.
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Budget and Resource Management
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Oversee district-level budgets, ensuring resources areallocatedefficiently and cost-effectively.
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Identifyopportunities for cost savings whilemaintainingservice quality.
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Monitor expenditures and ensure financial compliance with organizational policies.
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Crisis and Issue Management
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Develop and implement strategies to address operational challenges, such as service disruptions or provider concerns.
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Coordinate responses to urgent issues, ensuring minimal impact on service delivery.
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Collaborate with internal teams and external partners to resolve conflicts and mitigate risks.
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Community and Stakeholder Engagement
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Represent the ASO at district-level meetings, forums, and events to promote collaboration and partnership.
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Advocate for the needs and priorities of the district with organizational leadership and external stakeholders.
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Work with community partners toidentifyopportunities for improving behavioral health services in the district.
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Strategic Planning and Execution
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Contributeto the development and implementation of district-level operational strategies that align with organizational goals.
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Identifyopportunities for innovation and operational enhancements within the district.
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Ensure alignment of district operations with broader ASO priorities and initiatives.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education: Bachelor’s degree required; master's degree in human services, public health, healthcare administration, business, or a related field preferred.
Experience:
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At least 5 years of leadership experience.
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Demonstratedexpertiseinoperational efficiency and the ability to manage multiple priorities while fostering collaboration and efficiency across diverse teams and stakeholders.
Skills:
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Strong written and verbal communication, including experience presenting to diverse audiences.
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Proficiencywith data systems and analytics tools (e.g., Microsoft Teams, SharePoint, Excel, PowerPoint).
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Self-motivated, results-oriented, and skilled in prioritizing multiple initiatives.
SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities.
TELECOMMUTING AND TRAVEL:
This position is fully remote while travel to Community Based Provider locations, events, and training is required. Statewide travel with overnight stay may be required on a monthly basis.
Work Environment and Travel
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This position is fully remote while travel to Community Based Provider locations, events, and training is required. Statewide travel with overnight stay may be required on a monthly basis.
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Valid Iowa driver’s license and ability to travel regionally as needed.
Why join us?
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The opportunity to make an impact on the healthcare of Iowans
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Great benefits including affordable healthcare plans, dental, vision, 401K with employer match, generous PTO package, paid parental leave, life insurance, and education discounts
Iowa Primary Care Association Core Values
Accountable, Collaborative, Deliberate, Proactive, Respectful, Transformative
Learn more about the Iowa PCA at www.iowapca.org
