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Program & Office Coordinator
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Full Time
Urbandale, IA
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Roles and Responsibilities:
Act as the primary point of contact for clients and contract auditors and answer inquiries. Develop and maintain effective, sound, and healthy communication with clients, auditors, and internal and external teams.
Coordinate audit schedules and ensure timely updates are communicated to all parties. Track deadlines, schedules, and audit progress to maintain compliance with industry standards.
Communicate delays or issues with clients and internal teams promptly. Participate in regular calls with Industry groups and certification organizations.
Attend meetings and webinars to stay abreast of industry updates.
Maintain detailed record of status for each client and escalate any high priority needs.
Serve as the first line support on the phones for all incoming calls, office guests and external inquiries.
Support data entry projects within internal and external company databases. Assist with maintaining office operations, including mail handling, supplies, and office-related equipment and report problems to proper personnel.
Manage and organize electronic company records, ensuring high confidentiality and discretion. Prepare routine correspondence, reports, and presentations as requested or needed for projects
Review audit reports for accuracy and completeness, following up with auditors as needed. Assist in generating final audit reports, issuing certifications to clients, and uploading documentation to databases. Assist Program Managers with administrative tasks as needed. File all customer invoices and necessary paperwork in vendor files as needed.
Perform any other responsibilities as needed or assigned.
Required Skills:
Associate’s Degree in Animal Science or related agriculture field and/or 5 years related experience
Experience with customer service and/or management of contractors
2 years of data entry experience
Attention to details and ability to track communication
Strong ability to provide personable customer service while driving for action with given deadlines
Excellent knowledge of Microsoft Office
Ability to communicate clearly verbally and in writing with internal/external staff, vendors, and clients
Strong aptitude for professionalism and courtesy
Self-motivated with a desire for continuous learning
Ability to take direction
Ability to multi-task and manage priorities effectively and efficiently
Teamwork attitude with a strong aptitude for professionalism and courtesy
Maintain confidentiality
Maintains alignment with Where Food Comes From, Inc.’s Mission, Purpose, and Values
Preferred Skills & Experience:
Agricultural background and experience
Bachelor’s Degree in Animal Science or related agriculture field
Experience with high level of contractors and accounts payable
Experience working with 3rd party verifiers
Possess a problem solving and solution-oriented approach coupled with a client focused mindset
Physical Requirements
Able to lift and carry up to 35 pounds.
Able to use standard computer keyboard on a frequent basis.
Able to sit for up to 8 hours.
Adequate vision to read and analyze reports, emails, and other written documents.
Able to hear and understand spoken communications during meetings, phone calls, and presentations.
Supervises:
None
Working Conditions:
Urbandale, IA office
Travel: 0-5%
Additionally, due to the nature of the information handled within this position, complete confidentiality and refrain from conflict of interest is demanded, and failure to adhere to these requirements is a terminable offense. We are a company that encourages self-starters and we reward highly motivated employees. There is opportunity for growth within this position for the individual who consistently excels in their performance.
