Job Title: Customer Service Associate
Location: Fairfax, VA
Job Type: Full-time/Part-time
Compensation: Starting $22 an hour
Job Overview:
We are seeking a reliable and detail-oriented Customer Service Representative to support our customers by providing accurate information, resolving issues, and ensuring a positive experience. This role focuses on assisting customers with inquiries, processing requests, and maintaining high service standards—no sales responsibilities involved.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner
- Provide clear and accurate information about products, services, or policies
- Resolve customer concerns by identifying issues and implementing appropriate solutions
- Document interactions and maintain updated customer records
- Collaborate with internal teams to address customer needs efficiently
- Follow company procedures and compliance guidelines
Qualifications:
- High school diploma or equivalent
- Previous experience in customer service, call center, or administrative support preferred
- Strong communication and problem-solving skills
- Ability to remain calm and professional in challenging situations
- Basic computer proficiency (e.g., email, data entry, CRM systems)
- Strong attention to detail and organizational skills
Work Environment:
- On-site
- Standard business hours with potential for evening or weekend shifts depending on business needs
Compensation & Benefits:
- Competitive hourly pay / salary
- Paid training
- Opportunity for travel
Pay: From $22.00 per hour
Work Location: In person
