Purpose of Position:
Under clinical or behavioral health supervision, provides non-clinical supervision and ensures appropriate training and orientation are provided to behavioral health associates (BHAs) assigned to all areas, where BHA services are needed, including Emergency Department (ED), Comprehensive Psychiatric Emergency Room (CPEP) and Inpatient and Outpatient services. Acts in accordance with NYC Health + Hospitals, applicable local, state, and federal rules, regulations and patient safety standards. Contributes to continuous improvements to patient safety
and compliance activities.
Essential Duties and Responsibilities:
1. Provides non-clinical supervision and coordinates the day-to-day activities of BHAs to ensure efficient and effective operations of the department and that the workflow is managed and monitored to meet departmental and service needs.
2. Participates in the orientation of new staff and ensures that new BHAs attend appropriate training (e.g., Behavioral Health Associate Academy) and are assigned a preceptor for the duration of the orientation.
3. Participates in the review, management, and evaluation of staff performance, and based on observation and incidents, collaborates with the Assistant Director of Nursing and Head Nurse to re-assign BHAs.
4. Coordinates in planning and scheduling of relevant training, including preventing and managing crisis situation (PMCS) classes; coordinates other appropriate activities to ensure staff are providing coordinated services.
5. In collaboration with the Service Director or designee, plans and presents seminars to BHAs on relevant
issues or new techniques of managing aggression.
6. Attends treatment team meetings, when requested, for assistance in developing appropriate interventions for patients whose symptomatology includes aggression and/or violence.
7. Acts as a liaison and serves as a resource to nurse educators and other appropriate staff on matters pertaining to activities, training, quality improvement initiatives and other relevant activities related to behavioral health.
8. Tracks all behavioral health codes and ensures that debriefing occurs; communicates information from the debriefing to nursing leadership and treatment team, and shares information with BHAs so they can alter their interventions accordingly.
9. Attends nursing rounds, morning administrative briefings, and other administrative meetings, as directed.
10. Supports operational scheduling.
11. Participates in quality assurance/performance improvement (QA/PI) activities, and departmental and/or
health care setting-wide Crisis Management and other relevant training, as required.
12. Promotes, prepares, and conducts special activities, events, and presentations in support of the program, as assigned.
13. Effectively applies ICARE values: Integrity, Compassion, Accountability, Respect, and Excellence.
14. Performs other related duties, as directed.
