Dunkin’ Crew Member – Job Description
Position Summary
Dunkin’ Crew Members are the heart of our restaurant. They create positive guest experiences by preparing high‑quality food and beverages, delivering fast and friendly service, and maintaining a clean, welcoming environment. This role is ideal for individuals who enjoy working in a fast‑paced setting, take pride in great customer service, and thrive as part of a team.
- Greet guests with a positive attitude and provide exceptional customer service
- Prepare and serve Dunkin’ beverages and food items according to brand standards
- Accurately handle cash, credit, mobile orders, and loyalty transactions
- Maintain cleanliness of the restaurant, including dining areas, restrooms, and workstations
- Follow all food safety, sanitation, and operational procedures
- Restock products and supplies as needed throughout the shift
- Work collaboratively with team members and shift leaders to meet service goals
- Uphold Dunkin’ brand standards and store policies at all times
- Strong communication and customer service skills
- Ability to work in a fast‑paced environment
- Reliable, punctual, and team‑oriented
- Ability to stand for extended periods and lift up to 25 lbs
- Previous food service experience is a plus but not required
- Hourly Pay: $13 per hour
- Tips: Crew members typically earn $8 to $20 per hour in tax‑free tips, depending on shift and store volume
- Opportunities for advancement into Shift Leader and Management roles
- Flexible scheduling (mornings, afternoons, evenings, weekends)
- Fast‑paced, team‑focused environment
- Growth opportunities within the Dunkin’ network
- Supportive and energetic team culture
- Employee discounts on food and beverages
