PURPOSE:
The Branch Manager is responsible for the administration of the branch including but not limited to: sales, service, operational soundness and efficiency, risk management, internal control and HR management activities. The Branch Manager creates and promotes a culture that is employee and customer centric. Focusing on the employee, allows for continuous personal growth which will translate into improvement on all performance accountabilities. By delivering a world-class customer experience for all current and prospective customers, the Branch Manager along with his/her team deepen and retain existing customer relationships while attracting new ones.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Deliver exceptional customer service personally while coaching/motivating team to deepen existing relationships and acquiring new ones in order to meet branch and individual goals.
- Greet and interact with each customer and non-customer with world class service. Actively participate in customer calls in order to increase customer base.
- Ensure operational integrity and risk management by ensuring that procedural requirements and processes are known and utilized. Ensure proper functioning of the branch within established policies and procedures
- Develop, direct and implement sales strategies and techniques that will generate additional bank business through the various channels the bank offers.
- Responsible for the hiring, retention, motivation and overall success of branch team. Provide supervision to staff by providing constructive and positive feedback while management performance.
- Identify referral opportunities that will benefit the customer while deepening their banking relationship with BankFive.
- Increase revenue as a result of new product and/or service referral that will enhance the customer relationship with the Bank
- Decrease expense by recommending services that will provide the customer with more efficient methods of banking.
- Identify and recommend to management opportunities and efficiencies that can be obtained in the day to day branch structure.
- Takes responsibility for achieving strong results while balancing multiple complex demands
- Complete additional projects as assigned.
QUALIFICATIONS:
- Bachelor’s Degree in Business Management or equivalent field, or equivalent work experience
- Minimum of five years Banking experience; preferably in branch operations and management
- Management, customer service, sales/business development and problem solving skills
- Excellent verbal and written communication skills
- Ability to use various office equipment including computer terminal; Intermediate Microsoft Office skills
- Ability to work under pressure, within deadlines, prioritize and management changing priorities and multiple tasks.
- Must have or be able to obtain NMLS number.
- Notary public required (eligibility for registration required at hire).
EFFORT:
- Able to lift in excess of 50 lbs.
- Must be able to stand for an extended period of time.
- Essential to follow written and verbal directions. This role routinely uses standard office equipment such as computers, photocopiers, and scanners.
- Needs to be able to move about inside the office space to access file cabinets, office equipment, etc. May work in closets / confined storage areas.
- Use of hands and fingers to handle/ operate a computer and other office machinery such as a calculator, copy machine, scanner, computer printer,
- Position does involve crawling/ squatting / kneeling/ to place or move objects under desks or in closets.
- Frequently communicates verbally directly with customers and coworkers; uses telephone to exchange information.
- Specific vision abilities required by this job include: close vision, distance visions, ability to adjust focus.
- Regular travel between main office and branches, often within day of notice
WORK ENVIRONMENT:
- 40 / 50 hour per week with a variable schedule as required to provide staff supervisor and customer support; shifts include early arrival, late departure, overtime, and/or Saturday / Sunday hours.
- Frequent distractions include overhearing coworker conversations, employees working through the area and similar interruptions.
- Office work space within Branch
