The IT Support Services Technician provides hands-on, in-person technical support to faculty, staff, and students and serves as the first line of technical response for campus technology issues.
This role is responsible for independently troubleshooting and resolving desktop, laptop, peripheral, and standard application issues in the field; supporting instructional classrooms, computer labs, and office environments; and assisting with endpoint deployments and operational IT initiatives in accordance with established standards and procedures.
This position is focused on frontline support and does not involve systems administration or network engineering responsibilities.
The IT Support Services Technician also supports Help Desk operations by assisting student Help Desk workers with technical issues and providing coverage when student staff are unavailable to ensure continuity of service.
The role requires strong problem-solving skills, sound technical judgment, and the ability to work independently with minimal supervision while following defined escalation paths.
A commitment to customer service, clear communication, accurate documentation, and ongoing professional development is essential.
