Description:
Zamzows is a family-owned and operated Idaho business with a deep-rooted commitment to helping customers care for their pets, lawns, gardens, and homes. Since 1933, we’ve built our reputation on expert advice, exceptional customer service, and a passion for helping our community live better lives—naturally.
Position Summary
As a Customer Service Associate specializing in Live Animals, you’ll play a key role in educating and assisting customers with pet care, particularly for reptiles, fish, small animals, and birds. You'll ensure the health and well-being of the animals in our care, while delivering a friendly, helpful, and knowledgeable experience to every customer.
Key Responsibilities
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Customer Engagement
- Greet customers and assist with pet-related questions and product recommendations
- Provide expert guidance on live animal care, feeding, habitat setup, and health
- Help customers select appropriate pets and supplies based on their lifestyle and needs
- Animal Care
- Feed, clean, and monitor the health of live animals daily
- Maintain clean, safe, and enriching enclosures
- Identify signs of illness or distress and maintain a log of animal medication, treatment and general well-being of all animals and fish. Alert store management immediately if any animal, reptile bird or fish is abused, in need of medical attention or other special care.
- Maintain a current and accurate record of uses and losses with regard to pet supplies, live animals, fish, etc.
- Product Knowledge & Merchandising
- Stay up to date on Zamzows’ pet products and natural care philosophies
- Assist with receiving and stocking pet department inventory
- Help maintain organized, clean, and visually appealing displays
Team Support
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Collaborate with teammates across departments to support store goals
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Attend product training and animal care workshops as required
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Participate in general store duties including cashiering, restocking, and cleaning
Why Work at Zamzows?
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Meaningful work helping pets and people
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Ongoing training and opportunities to learn about animal care and nutrition
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Employee discounts on Zamzows products
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Full insurance benefits the first of the month after 60 days of full time employment.
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Supportive, family-oriented work environment
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Opportunities for growth and advancement.
Requirements:
Required qualifications:
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Passion for animals and natural pet care
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Previous experience working with pets, in retail, or in animal care preferred
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Strong communication and customer service skills
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Ability to work independently and as part of a team
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Must be comfortable handling live animals including reptiles, fish, birds, and small mammals
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Must be able to lift up to 50 lbs and stand for extended periods
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Weekend and evening availability may be required
Required education and experience:
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High school diploma or GED
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1-3 years of sales experience: assisting customers with purchases and using selling techniques (add-ons, upselling, etc.)
Preferred education and experience:
Familiarity with Zamzow’s products
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Basic knowledge and prior experience with fish, birds, reptiles, rodents, and general pet maintenance.
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Basic knowledge of pet health issues and the treatment of such.
