As an Admissions Associate, you will serve as the primary contact for families evaluating where to begin their child's education. Each email you compose, event you arrange, and discussion you facilitate will directly influence whether a family selects Alpha. This position suits someone who prioritizes accuracy, timely responses, and authentic interpersonal engagement, recognizing that confidence is earned through careful execution.
Alpha is constructing one of the most forward-thinking school frameworks worldwide. Our locations integrate demanding academics, technology-enhanced instruction, and elevated expectations for both learners and personnel. Admissions represents the gateway where this vision materializes. Families seek more than data—they want transparency, assurance, and proof that Alpha differentiates itself in substantive ways.
You will oversee the complete journey for prospective families beginning with their initial contact. Your responsibilities include replying promptly and with care, scheduling campus visits and shadow experiences, keeping applicant information current and precise, and helping parents understand how Alpha functions and whether it matches their objectives. This is a public-facing, relationship-centered role where you directly affect enrollment outcomes.
This is an active, in-person position based at our Palo Alto, CA and Piedmont (East Bay), CA campuses, designed for someone capable of balancing several priorities with precision and attention. If you excel at transparent communication, dependable execution, and supporting families in making informed decisions, this role provides substantial responsibility and influence.
What you will be doing
- Addressing inquiries from prospective families within 24 hours through clear, professional communication consistent with Alpha's standards
- Organizing and delivering admissions events, campus visits, and shadow day experiences, managing all aspects from coordination through post-event follow-up
- Ensuring applicant records remain comprehensive and accurate within CRM and admissions systems
- Conducting meetings with families to clarify Alpha's educational approach, respond to concerns, and document key information
- Partnering with campus staff and admissions team members to maintain a streamlined and effective admissions process
What you will NOT be doing
- Rendering final admissions decisions or shaping enrollment policies
- Delivering instruction or managing academic curriculum
- Employing aggressive sales methods or templated messaging
- Working within a disorganized or slow-paced setting
Key Responsibilities
Provide a polished, high-impact admissions journey that converts early curiosity into committed enrollment, ensuring families feel well-informed, valued, and enthusiastic about becoming part of Alpha.
Candidate Requirements
- 2+ years of customer-facing experience
- At least 1 year of professional written communication experience with families or customers
- At least 1 year of experience working in a CRM, student information system, or comparable database with demonstrated attention to data accuracy
- Strong organizational skills with the ability to manage multiple workflows simultaneously
- Ability to work on-site in Palo Alto, CA or Piedmont (East Bay), CA
- Authorization to work in the United States
Nice to have
- Background in education, enrollment management, or school operations
- Experience supporting admissions events or high-touch onboarding processes
- Comfort working in fast-changing, tech-enabled environments
This position is also known as:
- Admissions Coordinator
- Enrollment Coordinator
- Admissions Specialist
- Admissions Representative
