About us
At Garner, we believe a great hotel stay doesn’t need to be complicated. We focus on giving you exact details: a clean room, a comfortable bed, a warm shower, and friendly service every time you check in.
About the role
We are looking for a reliable and friendly Night Auditor to join our team! In this overnight role, you will be the main point of contact for our guests while keeping our front office running smoothly.
Responsibilities
- Run end-of-day audit tasks using HotelKey PMS.
- Balance daily income, guest charges, and payment records accurately.
- Print and email daily financial summaries to hotel management.
- Welcome guests, process late check-ins, early check-outs, and answer phone calls.
- Handle guest questions, requests, or complaints calmly and professionally.
- Keep the lobby, front desk, and guest coffee area clean, tidy, and fully stocked.
- Monitoring security cameras and parking lot to keep the property secure.
- Follow emergency safety procedures if an issue arises during the night.
- Keep a clear shift log for the morning front desk team so nothing gets missed.
- Follow all IHG brand standards and hotel policies to deliver a great guest experience.
Qualifications
- High school diploma or equivalent.
- Hotel front desk or night audit experience preferred. Experience with HotelKey PMS is a big plus!
- Must be reliable, punctual, and able to work overnight shifts, including weekends and holidays.
Benefits & Perks
- Competitive hourly pay
- Employee hotel room discounts (brand-wide)
- Paid training
- Opportunities for growth and advancement within management
Work Location - In Person
Pay: $14.00 - $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Free parking
Experience:
- Front desk: 1 year (Preferred)
Shift availability:
- Overnight Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Louisville, KY 40299 (Preferred)
Work Location: In person
