Reports to: Retail Relationship Officer
FLSA Status: Non-Exempt
This is a hybrid position, working both on the teller line and as a CSR when needed.
Overview:
The Customer Service Representative/Retail Banker position handles all aspects of customer service and is the customer’s primary point of contact.
Essential Functions:
- Process daily transactions for customers such as deposits, withdrawals, check cashing, and loan payments
- Handle incoming customer calls
- Open new accounts
- Close accounts
- Identify customer needs
- Provide information about the bank’s products and services
- Issue debit cards, check orders
- Handle address changes
- Assist with online banking issues and other products and services
- Provide excellent customer service
Qualifications and Skills:
- High school diploma or equivalent
- Outgoing, friendly disposition
- Positive approach to interactions with customers and team members
- Excellent cooperation and communication skills
- Ability to work effectively in a fast-paced environment
EEO/AA Employer
Pay: $19.00 - $24.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
