Midtown East, Manhattan | Part-Time or Full-Time | In-Person
$22–$26/hour, based on experience
A busy, growing specialty practice at the intersection of hearing healthcare, technology, music and professional audio is seeking a professional, personable and highly organized Patient Care / Front Desk Coordinator.
We are looking for someone who enjoys working with people, takes initiative, pays attention to details and follows through. This is an important role in a small, entrepreneurial practice where no two days are exactly alike and there is opportunity to learn, grow and take on greater responsibility.
Responsibilities
- Welcome patients and provide a warm, professional experience
- Answer phones, respond to inquiries and schedule appointments
- Communicate with prospective patients and help convert appropriate inquiries into appointments
- Coordinate patient scheduling, follow-up and recall
- Maintain accurate patient records and confidential information
- Verify insurance benefits and communicate benefit information after training
- Coordinate patient orders, repairs, shipments and deliveries
- Communicate with manufacturers, vendors and professional partners
- Maintain office supplies, inventory and organized records
- Perform scanning, data entry and general administrative responsibilities
- Track outstanding tasks and follow through to completion
- Assist with hearing-related technology, product demonstrations and basic troubleshooting after training
- Pitch in wherever needed to help the practice run smoothly
We’re Looking For Someone Who Is
- Professional, warm and confident with patients
- Exceptionally organized and detail-oriented
- Comfortable and professional on the telephone
- Proactive, resourceful and able to work independently
- An excellent communicator, both verbally and in writing
- Comfortable with computers and technology and eager to learn
- Able to multitask and prioritize in a busy environment
- Reliable, flexible and willing to take ownership of their work
- Interested in growing with a small, entrepreneurial practice
Experience in patient care, customer service, hospitality, administration or other people-facing roles is a plus. Strong computer skills are important. An interest in music, audio or technology is also a plus.
Bilingual Spanish a plus.
Schedule & Opportunity
This position may be part-time or full-time, depending upon the candidate. Specific hours can be discussed based upon availability and practice needs.
For the right person, there is opportunity for increased responsibility and professional growth as the practice continues to expand.
This is an in-person position in Midtown East, Manhattan.
Please submit your resume and a brief introduction describing your relevant experience and interest in the position.
Please do not call the office regarding this position.
Pay: $22.00 - $26.00 per hour
Work Location: In person
