Our Core Values
· Excellence – the diligent pursuit of greatness. Surpass expectations and push through boundaries. Dedication to continuous improvement.
· Integrity – an unwavering commitment to honesty, transparency, and loyalty. Doing the right thing even when no one is looking.
· Innovation – the spark that ignites change and propels us forward. Daring to dream big, challenging the status quo, and turning bold visions into reality.
· Community – go out of your way to help others. Foster connections, nurture relationships, and come together as one team, one family.
· Inclusivity – treat others with respect. Every voice should flourish.
Position Summary
The Sales Support & Client Coordinator is responsible for supporting the sales team through lead coordination, customer communication, scheduling, CRM management, proposal support, and operational coordination. This role helps ensure a consistent customer experience while improving sales efficiency, accountability, and pipeline visibility across commercial and residential markets.
Primary Responsibilities
· Respond to inbound sales inquiries and route opportunities appropriately
· Coordinate onsite and virtual surveys for sales team members
· Assist with estimate preparation, proposal generation, and document coordination
· Maintain accurate CRM records, lead tracking, and pipeline updates
· Support follow-up communication with prospective and existing customers
· Coordinate internally with operations, dispatch, and warehouse teams
· Help maintain proposal deadlines and SLA response standards
· Assist with customer issue escalation and communication
· Support marketing campaigns, referral outreach, and lead follow-up initiatives
Performance Expectations
· Maintain accurate and timely CRM updates
· Ensure rapid response to inbound leads and customer inquiries
· Support achievement of sales activity and proposal turnaround goals
· Maintain high levels of organization and communication accuracy
· Improve pipeline visibility and reporting consistency
· Support exceptional customer experience standards
Required Qualifications
· Strong organizational and communication skills
· Ability to manage multiple priorities in a fast-paced environment
· Strong attention to detail and follow-through
· Professional customer service mindset
· Comfortable working with CRM systems, Microsoft Office, and sales software
· Ability to work cross-functionally with sales and operations teams
Preferred Qualifications
· Experience in moving & storage, logistics, transportation, or service industries
· Experience with MoversSuite, Yembo, or CRM systems
· Previous sales support, customer service, or administrative coordination experience
· Understanding of consultative sales processes
Compensation & Benefits
· Base salary plus commission
· Performance-based bonus opportunities
· Technology tools and training
· Paid time off and benefits package
· Professional development opportunities
Success at Apex Requires
· High personal accountability
· Strong communication and follow-through
· Ownership mentality and operational awareness
· Team-first mindset — Apex First!
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
Work Location: In person
